This guide is for on-call technicians. It applies when a property manager has added you to a contact rotation and you’ve accepted an on-call alert. If you have questions about your rotation, contact the property manager who set it up.
In other words:Tap Call Resident, confirm, answer the call from Latchel, and press 1. You’ll be connected to the resident.
What This Feature Does
Calls from the alert page
A Call Resident button appears on the on-call alert page after you accept the alert.
Keeps your number private
The resident sees the property manager’s Latchel-assigned number, and your number is hidden from the resident’s job screen.
Logged on the alert
A log entry noting that you called the resident, with a link to the call, is added to the on-call alert page.
Works on your job screen too
The Call Resident button is also available on your public job screen.
How to Call a Resident From an On-Call Alert
Accept the on-call alert.
Open the on-call alert and accept it. Once it’s accepted, the Call Resident button appears on the alert page.
Tap Call Resident.
You’ll see a short explanation of what will happen next.
Tap Confirm.
Latchel calls your phone. The call comes from the on-call number.
Answer the call and press 1.
Pressing 1 lets Latchel know you’re on the line. Latchel then connects you to the resident.
Things to Remember
The Call Resident button stays available for 72 hours after you accept the alert. It only shows when both you and the resident have a phone number on file.
Frequently Asked Questions
Will the resident see my phone number?
Will the resident see my phone number?
No. The resident sees the property manager’s Latchel-assigned number when you call, and your number is hidden from the resident’s job screen.
Why do I have to press 1?
Why do I have to press 1?
Pressing 1 confirms that a real person answered and not your voicemail. Latchel connects you to the resident only after you press 1.