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Need to share an update on a job, or have a question about a work order? Message us right from the work order. Latchel AI answers right away, and if you need a person, we’ll bring one in.
In other words:Tap the link in our text to open your conversation about a work order. You can send updates and take care of the job right there, and Latchel AI passes you to a person when needed.

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How to Message Us About a Work Order

Open your conversation.

Tap the link in any text we send you about a work order. Your conversation opens in your phone’s browser, with no app to download.

Send your update or question.

Type your message and send it. Latchel AI handles routine updates, like letting us know you’ve scheduled the job, so there’s no need to wait for a person.

Take care of the work order in the conversation.

You can do things like schedule the job or create an invoice right in the conversation.

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Things to Remember

Replied to our text instead of tapping the link? No problem. We’ll send you the link to your conversation and save your message there.
Each work order has its own conversation, so you’ll always be messaging about the right job.

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Frequently Asked Questions

Latchel AI answers first. If you ask for a person, or your message is something it can’t help with, it lets you know and passes you to a person.
No. Your conversation opens in your phone’s web browser.
Each work order has its own conversation. Use the link from the text about that job.
Last modified on October 21, 2026