High-Level Overview
- Latchel will contact escalation contacts once, then leave a voicemail if no response.
Contact Rotation: Getting Started
Contact Rotation and the EEC / Property Details Section
- Latchel will only escalate situations that pose immediate risks to property or habitability. For more details, please refer to:
Emergency Escalations: Property Damaging and Extreme Habitability Situations
Understand when Latchel will escalate an issue to property damage or extreme habitability concerns.
Please note that for any scenarios outlined in the latter help guide, the escalation contact list will be called at any time of the day.