Emergency Outbound Communication Process

High-Level Overview:

• Latchel will contact escalation contacts once, then leave a voicemail if no response.
• Only the designated escalation contacts will be called. If you need to customize your escalation contacts, please refer to the help guide: How to Update Your Escalation Contacts.
• Latchel will only escalate situations that pose immediate risks to property or habitability. For more details, please refer to Emergency Escalations: Property Damaging and Extreme Habitability Situations. Please note that for any scenarios outlined in the latter help guide, the escalation contact list will be called at any time of the day.