From the top right corner of your dashboard, click the SMS icon.
In the message section under the “My Messages” tab click Latchel Support.
Then place your concern on the pop-up message that will show in the lower right corner. Hit Enter on your keyboard to send the message.
You can also select the New Message icon to search and tag your concern to a specific work order. To learn how to tag SMS, you may visit How to Tag SMS Conversations Started by a Property Manager.
For any non-work order-related concerns or any account-related inquiries, please contact our Customer Success team by emailing success@latchel.com.