How to Add & Manage Residents
If you do not use a system integration then you must update Latchel when adding new residents. You can also disable residents or add resident move-in/move-out dates.
How to Add New Residents
Click Places and on the dropdown select Properties from the top navigation menu.
Search or selectthe property address where the resident is located.
From the property profile page, click on the Residents tab.
To add a new resident, click the + Add Resident button on the far right.
Next, click Create New Resident then fill out the necessary information, and hit Continue.
Then click Submit. Repeat these steps to add multiple residents to a property profile.
How to Modify Resident Contact Information
From the resident profile page, you can edit the resident’s primary phone number and email address. You can also add additional phone numbers and email addresses. Please note that additional numbers and addresses are only used as a reference.
Click the People tab from the top navigation menu and select Residents from the dropdown.
Search and select the resident that you need to modify and you will be directed to the resident profile page.
From here, you can edit the resident’s contact information.
How to Add Resident’s Move-in and Move-out Dates
In the property page under the Residents tab, click the ellipsis icon on the right side of the resident and select Edit Resident Move Dates.
Now input the date either Move-in or Move-out, then click Submit.
Note: Moving out a resident does not mean that the resident’s profile will be disabled.
How to Disable a Resident Profile
Property Managers can disable residents from the Property page and from the Resident’s page.
From the property page under the Residents tab, click the ellipsis icon on the right side of the resident and select Disable Resident.
Then select Submit.
From the Resident’s page click the ellipsis icon on the right side of the page, and select Disable Account.
Then select Submit.