​
Adding Warranty Information

  • This setting does not apply to emergency situations—Latchel will continue to dispatch emergencies as needed. Additionally, Latchel does not coordinate with Home Warranty companies.
  • In the case of an emergency at a property covered by a Home Warranty, Latchel will attempt to resolve the issue directly.
  • If it can be de-escalated, we will not forward the request to the warranty provider.
On the Latchel portal click the Places dropdown, then select Properties
pasted image 0 (3).png
Select the property that you want to update the warranty.
pasted image 0 (3).png
In the property profile page under Details, find the Warranty Information field from there you can add the information or data in relation to the property warranty. Then, click Save.
pasted image 0 (3).png

​
Escalating Work Orders with Warranty Info to Latchel

If, after your internal review, you decide Latchel should handle the work order, you can request coordination by either:
  • messaging us through the portal,
  • clicking Action on the work order and selecting Reschedule Work Order. This will prompt Latchel to follow up on the request.
Latchel 04 21 2025 04 53 AM Pn
No further action is required if you do not approve. And that’s it! You have successfully added the property’s Warranty Information!