How to Add Warranty Information
Adding information to this field will result in **ALL non-emergency work orders **(for that property) being automatically sent to you for approval and direction before dispatching occurs.
- If after internal review you warrant Latchel should take over, you can request we coordinate the work order by messaging Latchel on the portal, or by clicking Take Action on the work order and selecting “Reschedule This Job” which prompts Latchel to follow up on the maintenance request.
- No further action is required if you do not approve.
NOTE: This will not prevent Latchel from dispatching emergencies. Latchel does not coordinate with Home Warranty companies. If there is an emergency at a property covered by a Home Warranty, Latchel will still try to resolve the emergency. If it can be de-escalated, Latchel will not send the work to the Home Warranty company on your behalf.
On the Latchel portal click the Places dropdown, then select Properties
Select the property that you want to update the warranty.
In the property profile page under Details, find the Warranty Information field from there you can add the information or data in relation to the property warranty. Then, click Save.
And that’s it! You have successfully added the property’s Warranty Information!