This guide explains how to add warranty information to a property in Latchel. When added, all non-emergency work orders for that property will be sent to you for approval before dispatching begins. Emergencies will still be handled by Latchel, but we do not coordinate with Home Warranty companies—any follow-up must be managed directly by your team.
This setting does not apply to emergency situations—Latchel will continue to dispatch emergencies as needed. Additionally, Latchel does notcoordinate with Home Warranty companies.
In the case of an emergency at a property covered by a Home Warranty, Latchel will attempt to resolve the issue directly.
If it can be de-escalated, we will not forward the request to the warranty provider.
On the Latchel portal click the Places dropdown, then select Properties
Select the property that you want to update the warranty.
In the property profile page under Details, find the Warranty Information field from there you can add the information or data in relation to the property warranty. Then, click Save.
