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What’s New!

Always-On Auto Sync No need to manually sync your data—syncing now happens automatically every 4 hours as long as you’re logged into AppFolio and the Latchel extension. You can still run a manual sync if needed, but it’s no longer required for regular updates. Refreshed User Interface The extension now has a cleaner, more modern look with a simplified layout. All the familiar settings are still available but tucked into an organized overflow menu.
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Clearer Sync Status Easily see when your last sync happened. If it’s been less than 24 hours, you’ll see how many hours ago it occurred. Otherwise, you’ll see the full date and time of the last sync.
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Smarter Sync Experience Most syncs now happen quietly in the background. The only time your AppFolio screen might be briefly blocked is when syncing work orders from Latchel to AppFolio. You’ll get a 30-second heads-up (with the option to snooze) before this happens.
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Manual Data Sync Manual syncing now works even better! Customers now have two options for manually syncing data between Latchel and their third-party platform. Choose between:
  • Sync Latchel Work Orders here (Faster)
  • Sync data in both directions (Slower)
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Fewer Distractions Previously, errors from failed syncs were shown in the extension. We’ve removed this to avoid confusion. Instead, those sync issues are automatically sent to the Latchel Data Support team, who troubleshoot them behind the scenes. Easy Issue Reporting Having a problem? You can now report it directly through the extension. Your report will automatically create a support ticket and send helpful debug information to our engineers—speeding up the time it takes to find a solution.

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Need More Information?

Want to learn more about how to navigate the new Latchel Data Sync Extension? Visit the link below!

Navigating the Latchel Data Sync Extension

Explore the layout and key features of the new Latchel Data Sync Extension.

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Need Help Updating?

If you are still on an older version of the Latchel Data Sync Extension, follow the guide below to get the latest version installed!

Updating the Latchel Data Sync Extension

Learn how to check for and apply the latest Latchel Data Sync Extension.