Top Property Manager Articles
- Overview
- How to Approve or Deny a Duplicate Work Order
- Emergency Outbound Communication Process
- How to Set-up an On-Call Rotation
- How to Opt-In to the Latchel Contractor Network
- How to Opt-Out of Latchel Contractor Network
- How to Update Status of Work Orders on Waiting for PM
- Duplicate vs. Recall Work Order: Know their Difference
- How to Access and View a Resident Public Dashboard
- How to Update Your Escalation Contacts
- Comprehensive Integration Guides
- Yardi Voyager Standard Interfaces Setup
- Latchel Guarantee and Refund Request Policy
- How to Add and Remove Company User
- Navigating the Latchel Data Sync Extension (Old Version)
- How to Activate the Latchel Data Sync
- Emergency Escalations: Property Damaging and Extreme Habitability Situations
- Taking Action on Needs Approval Invoices
- Understanding the Invoice Auto-Approval Threshold
- Updating Work Order on Waiting For Materials Status
- Methods of Searching Invoices
- Overview of Work Order Life Cycle
- Rent Manager Integration Reference Guide
- Managing the Invoice Auto-Approval Threshold
- Comprehensive Work Order Guide
- How to View Resident Work Order Links
- How to Add a New Problem/Location Setting From the Work Order Page
- How to Change the User Notification Group via Work Order
- How to Upload Files to a Work Order for Property Manager
- How to Change the Severity Settings on a Work Order
- How to Take Action When a Work Order Is Pending
- How to Reopen a Work Order
- Work Order Status Definitions (Maintenance Page Overview)
- How to Submit a New Work Order
- How to Defer a Task
- How to Create a Task
- How to Complete a Task
- How to Assign and Reassign Service Providers on Work Order
- Latchel Data Sync Extension Reference Guide
- Propertyware Integration Reference Guide
- Invoicing and Handling Payments for Service Providers
- How to Turn on Preferred Service Provider Payments
- How to Install the Latchel Data Sync Extension
- Enabling Latchel Vendor Network Via Work Order
- Navigating Your Preferred Service Provider's Profile
- Setting Up Latchel Contracted Network (LCN) Preferences
- Setting Up Pre-Dispatch Instructions with Latchel
- How to Download or Manage Files from Work Orders
- How to Change the Service Provider on a Work Order
- How to Update the Approved Budget on an Active Work Order
- How to Provide Permission for Service Provider to Access Property for a Work Order
- How to Enable Service Provider Locked-In on a Work Order
- How To Send SMS Messages From Latchel
- How to Add Resident's Move-In/Move-Out Dates
- How to Create User Groups
- How to Download a Work Order Invoice
- How to Add or Update Service Provider Instructions on a Work Order
- How to Add a Special Note to a Work Order
- How to Set a Work Order as Mandatory
- How to Update the Skill Required on a Work Order
- How to Update the Work Order Status (i.e. to Scheduling, Pending, Completed, Canceled)
- How to Change a Work Order Number
- How to Use the Filter Options in the Work Order Tab Page
- How to Update a Work Order Title
- How to Add Invoices
- How to Access & Read Call Logs
- How to Cancel a Work Order
- Quick Search Box for Work Orders
- How to Change the Property on a Work Order
- How to Tag Video Calls to a Work Order
- A Property Owner's Guide in Managing Work Orders
- The Work Order Page
- RentCheck Integration
- Self-Signup - Latchel Standard
- Emergency Process Quick Guide
- How to Contact Latchel
- How to Resend the Work Order Details to the Service Provider
- How to Filter SMS by Portfolio
- End SMS Conversation Without Assigning It to Property Managers
- How to Edit Existing Severity and Responsibility Preset
- Navigating the New Tool Tab in the Latchel Dashboard
- The Webhook Subscription
- Maintenance Automation: Emergency vs. Non-Emergency
- How to Set Service Provider as a VIP Preferred Service Provider
- How to Access the Help Center Through Your Latchel Dashboard
- How to Update the Work Order Summary
- How Latchel Integration Works
- SMS Transcripts
- How to Remove a Preferred Service Provider (Priority List)
- How to Assign a Latchel Contracted Network Service Provider
- How to Change/Reset the Password of a Latchel User's Login
- How to Update a Company User's Contact Information
- Dashboard 2.0!
- How to Report Bugs and Issues with our Tools
- How to Create New Resident Benefit
- How to Prioritize a Preferred Service Provider for Multiple Skills
- Customizable Work Order Quick View
- How To View the Service Provider's Calendar
- How to Prioritize/Edit Service Providers With Their Skills
- How to Manage My Own Invoice Notification Settings
- How to Override/Change Service Provider Payment Method in Portfolio
- How to Override/Change Service Provider Payment Method in Property
- Set Up Latchel as a Service Provider in Your System
- How to Sync Work Order Attachments from Latchel to PropertyWare
- How to Remove a Preferred Service Provider (Globally)
- How to Ensure an SMS Conversation Has the Right Tag
- How to Set the Require Detailed Invoice Setting
- How to Export Your Invoice Data to a CSV
- How to Export Properties
- How to Export All Work Orders
- How to Terminate the Gmail Integration
- Export Severity Settings as a CSV File
- Property Manager 360 Degree Communication View
- How to Generate an API Key
- How to Assign Service Provider to a Territory / Zip Code
- Customize How Long Latchel Waits Before Contacting Your Next Service Provider
- How to Edit Service Provider Skills
- Task Notification Settings
- How to Change the Primary Resident on a Work Order
- How to Download a Work Order History
- How to Place a Work Order On Hold
- How to Schedule Service Provider Payments in Future Date
- How to Modify Custom Resident Benefit
- How to Setup Owner Communication
- How to View Your Latchel-Assigned Phone Number
- How to Update the Service Provider Payment Method on File
- How To Blacklist a Service Provider
- Latchel Reports Overview
- How to Give Your Residents Direct Access to Their Benefits Dashboard
- How to Embed Your Resident Benefits Dashboard Directly on to Your Website
- How to Update Your Subscription Payment Method
- API Docs
- How to Activate the Client Propertyware Integration
- How to Restrict Evening Availability for Non-Emergency Work Orders
- How to Handle Tags for Someone Asking About Multiple Work Orders
- How to Tag SMS Conversations Started by a Property Manager
- How to Add & Manage Service Providers
- Latchel Task Page Overview
- How to Add a Service Provider to a Property that is Outside of an Assigned Territory / Zip Code
- How To Specify If Your Service Provider Handles Emergencies, Non-Emergencies, Or Both
- How to Add a Service Provider to a Portfolio
- How to Disable Automatic Invoice Collection from Preferred Service Providers
- Rent Manager Integration Troubleshooting
- Integrating Rent Manager into Latchel
- Updating the Latchel Data Sync Extension
- Navigating the Latchel Data Sync Extenstion (New Version)
- The New Latchel Data Sync Extension
- Buildium Integration Reference Guide
- Managing Latchel Projects
- Account Settings
The New Latchel Data Sync Extension
We’ve released a new and improved version of the Latchel Data Sync Extension, designed to make syncing your AppFolio data even smoother. Version 3.2.0 is now live and includes several upgrades to improve your experience.
What’s New!
No need to manually sync your data—syncing now happens automatically every 4 hours as long as you’re logged into AppFolio and the Latchel extension. You can still run a manual sync if needed, but it’s no longer required for regular updates.
The extension now has a cleaner, more modern look with a simplified layout. All the familiar settings are still available but tucked into an organized overflow menu.
Easily see when your last sync happened. If it’s been less than 24 hours, you’ll see how many hours ago it occurred. Otherwise, you’ll see the full date and time of the last sync.
Most syncs now happen quietly in the background. The only time your AppFolio screen might be briefly blocked is when syncing work orders from Latchel to AppFolio. You’ll get a 30-second heads-up (with the option to snooze) before this happens.
Previously, errors from failed syncs were shown in the extension. We’ve removed this to avoid confusion. Instead, those sync issues are automatically sent to the Latchel Data Support team, who troubleshoot them behind the scenes.
Having a problem? You can now report it directly through the extension. Your report will automatically create a support ticket and send helpful debug information to our engineers—speeding up the time it takes to find a solution.
To know more about how to navigate this new Latchel Data Sync Extension, please visit Navigating the Latchel Data Sync Extenstion (New Version).
Need Help Updating?
If you’re still on an older version of the Latchel Data Sync Extension, follow our update guide here to get version 3.2.0 installed.