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To do this, create a property group that includes all your properties, then turn off online maintenance requests for that group. This ensures a centralized workflow and lets Latchel handle all maintenance efficiently.

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Create Property Group

  1. Go to the dashboard and in the Tasks Menu on the right-hand side, find Account section near the bottom and click Property Groups.
  2. In the Tasks menu on the right click New Property Group.
  3. Enter a Property Group Name, then select all of the Properties you want in the group.
Do not use any special characters in the name of the group. Only use letters and numbers.
  1. Click “Click here to search” to filter all properties by the following categories:
    • Property Name - Search by a property name to pull matching results.
    • Address or Zip - Search by property address or zip code to find all matching results.
    • Property Group - Search by all properties within another, existing property group to find all matching results.
    • Portfolio - Search by all properties within a portfolio to find all matching results.
    • Owner - Search by properties owned by a specific owner to find all matching results.
    • State - Search by properties within a specific state to find all matching results.
    • Selection - Select this option to limit the view to “Show only selected properties” and/or “Show hidden properties” within the new property group.
  2. Once you’ve selected all of your properties click Save.

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Disable Online Maintenance Requests

  1. Click your name in the upper right corner of your database and select General Settings.
  2. In the Maintenance section, click Work Order Settings.
  3. Scroll down to “Online Maintenance Requests” then click Disable for selected property groups.
  4. Choose the name of the property group you created.
  5. Click Save once done.
Only Users who can edit Company Settings can edit the maintenance settings.