Skip to main content
If you’re still using an older version of the Latchel Data Sync Extension, please refer to the help guide:

Updating the Latchel Data Sync Extension

Learn how to check for an apply the latest version of the Latchel Data Sync Extension.

​
How to Download Properties and Residents’ Report

Sign in to your software and the extension

Sign in to your property management software. Make sure you are also signed in to the Latchel Data Sync Extension.
1screenshot 2025 05 02 231523 05 02 2025 11 16 PM Pn

Click the Latchel Data Sync icon

Once logged in, click the Latchel Data Sync icon located on the right side of the page.
Screenshot2025 04 29105555(1) Pn

Choose Download tenants or Download properties

Click the three dots in the top-right corner of the extension and select:
  • Download tenants to export a tenant report, or
  • Download properties to export a property report.
Screenshot2025 05 02232120(1) Pn
You’ll see a message saying “Preparing your property (or tenant) report.”
Screenshot2025 05 02231040 Pn
Once the message “Export Complete” appears, you will be prompted to save the file to your computer.
Screenshot2025 05 02231058 Pn

​
How to Report a Problem

Select Report a problem

If you’re experiencing issues with your Latchel integration or the extension, you can report the problem by selecting Report a problem.
Screenshot2025 05 02232120(2) Pn

Describe the issue and click Submit

Enter a brief description of the issue in the box that appears, then click Submit.
2screenshot 2025 05 02 232451 05 02 2025 11 37 PM Pn
A confirmation message will appear on your screen, letting you know that Latchel has received your feedback.
Screenshot2025 05 02232527 Pn

​
How to Give a Feedback

Latchel values your feedback and uses it to improve your experience. You can quickly share suggestions or report issues directly through the Latchel Data Sync Extension. Here’s how.

Select Give feedback

Click the three dots in the top-right corner of the extension and select Give feedback.
Screenshot2025 05 02232120(3) Pn
A new browser tab will open with a Typeform.
3screenshot 2025 05 02 234802 05 02 2025 11 48 PM Pn

Fill out the form and click Submit

Fill out the form with as much detail as possible. You can also attach a screenshot or recording to better describe your feedback. When you’re finished, click Submit.
4screenshot 2025 05 02 234602 05 02 2025 11 50 PM Pn
Screenshot2025 05 02234429 Pn

​
How to Manually Sync Data

If your property details in Appfolio are incomplete (for example, a missing STATE), the property WILL NOT sync to Latchel.
Auto-sync is now always on by default with the new Latchel Data Sync Extension, refreshing data every 4 hours. However, if you need to manually sync your data, here’s how you can do it.

Click the manual sync link

In the Latchel Data Sync Extension, click the link in the message: “Latchel syncs your data every four hours. To perform a manual sync, please click here.”
Image 07 23 2025 01 01 PM Pn

Choose a sync option and click Start Sync

You will be given two options to choose from:
  • Sync Latchel Work Orders here (Faster)
  • Sync data in both direction (Slower)
Then, click Start Sync.
Screenshot 2025 07 23 125005 07 23 2025 12 55 PM Pn
Your screen may be busy while the sync is in progress.
Screenshot2025 05 02235717 Pn
Once complete, you’ll see a message that says: “Your data has been synced with Latchel.”
Screenshot2025 05 02235753 Pn
You’ll notice that the last sync time is now updated in the extension.
Screenshot2025 05 03000252(1) Pn
That’s it! That’s how simple—and awesome—the new version of the Latchel Data Sync Extension is. We hope you enjoy the improved experience!

​
How to Exclude a Property from Import

Not all units in your property management system need to be imported into Latchel. For example, you may want to exclude commercial units, non-revenue units, parking spots, or storage units. Latchel now gives you direct control over which properties are brought in during a sync. Here’s how to exclude a property:

Open the property in AppFolio

In AppFolio, navigate to the property or unit you want to exclude.

Click Exclude from Property Sync

Click the Exclude from Property Sync button. This button is visible directly within your PMS. Once excluded, that property will be skipped during future data syncs and will not be imported into Latchel.
To reverse this, simply return to the property in AppFolio and remove the exclusion. The property will be included in the next sync.
Last modified on November 4, 2026