Property Manager Articles
This hub is designed to give you quick access to all the resources you need to navigate your partnership with Latchel. Whether you’re managing emergencies, understanding work order processes, updating account settings, or exploring service options, our categorized help guides provide step-by-step support and key information to help you work efficiently. Browse the sections below to find guidance tailored to your needs—so you can spend less time troubleshooting and more time supporting your residents.
Getting Started
A step-by-step introduction to setting up your Latchel account, learning key features, and getting your team up and running smoothly.
Dashboard Overview
Get familiar with the layout and tools available in your Latchel Dashboard to manage operations smoothly.
Account Settings
Update company info, contact preferences, and general account details to keep everything accurate and up to date.
Integrations
See how Latchel connects with your property management software and what you need to do to ensure data syncs properly.
Resident Benefits
Explore the benefits Latchel provides to residents and how they support tenant satisfaction and retention.
Invoice & Payments
Find answers to common questions about billing, invoices, and how payments are processed through Latchel.
Communications & Notifications
Learn how to customize the alerts and messages you receive from Latchel to stay informed without the noise.
Work Order Management
Understand how work orders flow through Latchel, from creation to completion, including vendor coordination and status updates.
Emergency & Escalation Settings
Understand how Latchel handles emergencies and when and how you’ll be contacted for urgent situations.
Preferred Service Provider Settings
Learn how to add, manage, and prioritize your own vendors in Latchel’s system.
Task Management
Track and manage maintenance tasks and service requests from start to finish.
Users
Manage access for your team by adding, editing, or removing users from your Latchel account.
Files & Reports
Access and manage downloadable reports, invoices, and other essential documents stored in your dashboard.