How to Approve or Deny a Duplicate Work Order

Emergency Outbound Communication Process

How to Set-up an On-Call Rotation

How to Opt-In to the Latchel Contractor Network

How to Opt-Out of Latchel Contractor Network

How to Update Status of Work Orders on Waiting for PM

Duplicate vs. Recall Work Order: Know their Difference

How to Access and View a Resident Public Dashboard

How to Update Your Escalation Contacts

Comprehensive Integration Guides

Yardi Voyager Standard Interfaces Setup

Latchel Guarantee and Refund Request Policy

How to Add and Remove Company User

Navigating the Latchel Data Sync Extension

How to Download and Activate the Latchel Data Sync

Emergency Escalations: Property Damaging and Extreme Habitability Situations

Taking Action on Needs Approval Invoices

Understanding the Invoice Auto-Approval Threshold

Updating Work Order on Waiting For Materials Status (New Experience)

Methods of Searching Invoices

Overview of Work Order Life Cycle

Rent Manager Integration Reference Guide

Managing the Invoice Auto-Approval Threshold

Comprehensive Work Order Guide (New Experience)

How to View Resident Work Order Links (New Experience)

How to Add a New Problem/Location Setting From the Work Order Page (New Experience)

How to Change the User Notification Group via Work Order (New Experience)

How to Upload Files to a Work Order for Property Manager (New Experience)

How to Change the Severity Settings on a Work Order

How to Take Action When a Work Order Is Pending (New Experience)

How to Reopen a Work Order (New Experience)

Work Order Status Definitions (Maintenance Page Overview) (New Experience)

How to Submit a New Work Order

How to Defer a Task (New Experience)

How to Create a Task (New Experience)

How to Complete a Task (New Experience)

How to Assign and Reassign Service Providers on Work Order (New Experience)

Latchel Data Sync Extension Reference Guide

Propertyware Integration Reference Guide

Invoicing and Handling Payments for Service Providers

How to Turn on Preferred Service Provider Payments

How to Install the Latchel Data Sync Extension

Enabling Latchel Vendor Network Via Work Order

Navigating Your Preferred Service Provider's Profile

Managing Your Portfolios

Setting Up Latchel Contracted Network (LCN) Preferences

Setting Up Pre-Dispatch Instructions with Latchel

How to Download or Manage Files from Work Orders (New Experience)

How to Change the Service Provider on a Work Order (New Experience)

How to Update the Approved Budget on an Active Work Order (New Experience)

How to Provide Permission for Service Provider to Access Property for a Work Order (New Experience)

How to Enable Service Provider Locked-In on a Work Order (New Experience)

How To Send SMS Messages From Latchel

How to Add Resident's Move-In/Move-Out Dates

How to Create User Groups

How to Copy Company or Portfolio Service Provider Prioritization

How to Download a Work Order Invoice (New Experience)

How to Add or Update Service Provider Instructions on a Work Order (New Experience)

How to Add a Special Note to a Work Order (New Experience)

How to Set a Work Order as Mandatory (New Experience)

How to Update the Skill Required on a Work Order (New Experience)

How to Update the Work Order Status (i.e. to Scheduling, Pending, Completed, Canceled) - (New Experience)

How to Change a Work Order Number (New Experience)

How to Use the Filter Options in the Work Order Tab Page

How to Update a Work Order Title (New Experience)

How to Add Invoices (New Experience)

How to Access & Read Call Logs (New Experience)

How to Cancel a Work Order (New Experience)

Quick Search Box for Work Orders

How to Change the Property on a Work Order (New Experience)

How to Tag Video Calls to a Work Order (New Experience)

A Property Owner's Guide in Managing Work Orders

The Work Order Page

RentCheck Integration

Self-Signup - Latchel Standard

Emergency Process Quick Guide

How to Contact Latchel

How to Approve or Deny an Estimate or a Bid

How to Update the Resident's Availability

How to Resend the Work Order Details to the Service Provider

How to Filter SMS by Portfolio

End SMS Conversation Without Assigning It to Property Managers

Managing Severity and Responsibility Settings

How to Edit Existing Severity and Responsibility Preset

Navigating the New Tool Tab in the Latchel Dashboard

The Webhook Subscription

Maintenance Automation: Emergency vs. Non-Emergency

How to Create and View a Bid Request for a Property

How to Set Service Provider as a VIP Preferred Service Provider

How to Access the Help Center Through Your Latchel Dashboard

Configuring Portal Settings

How to Update the Work Order Summary

How Latchel Integration Works

How to Delete a Portfolio

SMS Transcripts

How to Remove a Preferred Service Provider (Priority List)

How to Assign a Latchel Contracted Network Service Provider (New Experience)

How to Change/Reset the Password of a Latchel User's Login

How to Update a Company User's Contact Information

Dashboard 2.0!

How to Report Bugs and Issues with our Tools

How to Create New Resident Benefit

How to Prioritize a Preferred Service Provider for Multiple Skills

Customizable Work Order Quick View

How To View the Service Provider's Calendar

How to Prioritize/Edit Service Providers With Their Skills

How to Manage My Own Invoice Notification Settings

How to Override/Change Service Provider Payment Method in Portfolio

How to Override/Change Service Provider Payment Method in Property

Set Up Latchel as a Service Provider in Your System

How to Enable or Disable a Resident in Latchel

Configuration Inheritance (Property, Portfolio, & Company Level)

How to Sync Work Order Attachments from Latchel to PropertyWare (New Experience)

How to Remove a Preferred Service Provider (Globally)

How to Ensure an SMS Conversation Has the Right Tag

How to Set the Require Detailed Invoice Setting

How to Export Your Invoice Data to a CSV

How to Multi-Select Portfolios

How to Export Properties

How to Export All Work Orders (New Experience)

How to Apply Existing Severity and Responsibility Preset

How to Save Existing Severity Responsibility Presets

How to Terminate the Gmail Integration

Export Severity Settings as a CSV File

Property Manager 360 Degree Communication View

How to Generate an API Key

How to Add & Manage Residents

How to Assign Service Provider to a Territory / Zip Code

Customize How Long Latchel Waits Before Contacting Your Next Service Provider

How to Edit Service Provider Skills

Task Notification Settings

How to Add Emergency Temperature Thresholds

How to Change the Primary Resident on a Work Order (New Experience)

How to Download a Work Order History (New Experience)

How to Place a Work Order On Hold (New Experience)

How to Create an Owner Profile and Assign Property Ownership

How to Schedule Service Provider Payments in Future Date

How to Modify Custom Resident Benefit

How to Setup Owner Communication

How to Remove a Property

How to Re-Enable a Property

How Emergency Temperature and Severity Settings Work Together

How to Set Up Owners Who Manage their Own Maintenance

How to View Your Latchel-Assigned Phone Number

How to Update the Service Provider Payment Method on File

How to Add a Property

How To Blacklist a Service Provider

Latchel Reports Overview

How to Give Your Residents Direct Access to Their Benefits Dashboard

How to Embed Your Resident Benefits Dashboard Directly on to Your Website

How to Update Your Subscription Payment Method

API Docs

How to Activate the Client Propertyware Integration

How to Restrict Evening Availability for Non-Emergency Work Orders

How to Handle Tags for Someone Asking About Multiple Work Orders

How to Tag SMS Conversations Started by a Property Manager

How to Customize Work Order Budget Limits

How to Add & Manage Service Providers

How to Configure a Property with Default Access Instructions

Latchel Task Page Overview

How to Add a Service Provider to a Property that is Outside of an Assigned Territory / Zip Code

How To Specify If Your Service Provider Handles Emergencies, Non-Emergencies, Or Both

How to Add Warranty Information

How to Add a Service Provider to a Portfolio

How to Disable Automatic Invoice Collection from Preferred Service Providers

Rent Manager Integration Troubleshooting

Integrating Rent Manager into Latchel