In this section, you’ll find helpful resources on submitting maintenance requests, how you can update your availability, or confirm completion of your request. Whether you’re dealing with an urgent issue or just need guidance on routine maintenance, these guides are designed to make the process as simple and stress-free as possible.

Browse the topics below to find the information you need, and if you have any questions, we’re here to assist!

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Create or Submit Maintenance Request

Submitting a New Maintenance Request (Resident)

Step-by-step instructions for creating a new maintenance request through the Latchel Dashboard.

Requesting Assistance from Latchel Via Work Order

Learn how to request direct help from Latchel for your maintenance issue using a work order.

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Confirm or Report Maintenance Request

Confirming Completion of a Work Order (Resident)

How to confirm that the requested work has been successfully completed.

Rating the Services Provided (Resident)

Share your feedback and rate the service after a maintenance visit.

Reporting an Incomplete Maintenance Request

Let us know if something was missed or unresolved in your maintenance request.

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Update Maintenance Request

Providing Updates on a Work Order (Resident)

How to add more information or clarify the issue after your request has been submitted.

Updating Availability (Resident)

Let us know the best times for a technician to come by.

Adding Images or Files on a Work Order (Resident)

Upload photos, videos or documents to help explain the issue more clearly.

Cancelling a Work Order

Instructions for canceling a maintenance request you no longer need.

Generating Work Order Details (Resident)

Quickly download or view the full details of your work order.