Create or Submit Maintenance Request
Submitting a New Maintenance Request (Resident)
Step-by-step instructions for creating a new maintenance request through the Latchel Dashboard.
Requesting Assistance from Latchel Via Work Order
Learn how to request direct help from Latchel for your maintenance issue using a work order.
How to Submit a Maintenance Request Through Your Resident Portal Banner
Step-by-step instructions for creating a new maintenance request through an Appfolio banner.
Confirm or Report Maintenance Request
Confirming Completion of a Work Order (Resident)
How to confirm that the requested work has been successfully completed.
Rating the Services Provided (Resident)
Share your feedback and rate the service after a maintenance visit.
Reporting an Incomplete Maintenance Request
Let us know if something was missed or unresolved in your maintenance request.
Update Maintenance Request
Providing Updates on a Work Order (Resident)
How to add more information or clarify the issue after your request has been submitted.
Updating Availability (Resident)
Let us know the best times for a technician to come by.
Adding Images or Files on a Work Order (Resident)
Upload photos, videos or documents to help explain the issue more clearly.
Cancelling a Work Order
Instructions for canceling a maintenance request you no longer need.
Generating Work Order Details (Resident)
Quickly download or view the full details of your work order.