Resident Help Guides
Comprehensive Resident Help Guides
Welcome to your go-to resource for getting the most out of your Latchel services. These guides are designed to walk you through common processes like submitting maintenance requests, understanding your Resident Benefits, and knowing what to expect during emergency or routine repairs. Whether you’re new to Latchel or just need a quick refresher, you’ll find helpful, step-by-step instructions to make your experience simple and stress-free.
Each help guide addresses different areas of interest. If you need more specific information, don’t hesitate to ask!
Overview
Resident Dashboard Overview
Learn how to navigate your Latchel Dashboard to view and manage your maintenance requests and resident benefits.
Create or Submit Maintenance Request
Submitting a New Maintenance Request (Resident)
Step-by-step instructions for creating a new maintenance request through the Latchel Dashboard.
Requesting Assistance from Latchel Via Work Order
Learn how to request direct help from Latchel for your maintenance issue using a work order.
Confirm or Report Maintenance Request
Confirming Completion of a Work Order (Resident)
How to confirm that the requested work has been successfully completed.
Rating the Services Provided (Resident)
Share your feedback and rate the service after a maintenance visit.
Reporting an Incomplete Maintenance Request
Let us know if something was missed or unresolved in your maintenance request.
Update Maintenance Request
Providing Updates on a Work Order (Resident)
How to add more information or clarify the issue after your request has been submitted.
Updating Availability (Resident)
Let us know the best times for a technician to come by.
Adding Images or Files on a Work Order (Resident)
Upload photos, videos or documents to help explain the issue more clearly.
Cancelling a Work Order
Instructions for canceling a maintenance request you no longer need.
Generating Work Order Details (Resident)
Quickly download or view the full details of your work order.
Resident Benefits
Accessing Your Resident Benefits Hub
Find out how to log in and access all your available resident benefits.
Resident Benefits: Drain Pack Instructions
Learn how to use your drain pack to prevent common clogs in sinks and showers.
Resident Benefits: Self-Serve Pest Control Kit
Follow the steps to request for a pest control kit for free!
Resident Benefits: Filling for Cash Reimbursement
Follow the steps to submit a reimbursement request for eligible services.
FAQ Air Filters for Residents
Answers to common questions about receiving and replacing your air filters.
Resident Benefits: Lockout Reimbursement
Instructions on how to request reimbursement if you’ve paid for a lockout service.
ACH Setup Through Ramp
Set up ACH payments through Ramp to reimburse residents quickly and securely for approved maintenance-related expenses.