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    • Resident Dashboard Overview
    • Comprehensive Resident Help Guides
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    Resident Help Guides

    Comprehensive Resident Help Guides

    Welcome to your go-to resource for getting the most out of your Latchel services. These guides are designed to walk you through common processes like submitting maintenance requests, understanding your Resident Benefits, and knowing what to expect during emergency or routine repairs. Whether you’re new to Latchel or just need a quick refresher, you’ll find helpful, step-by-step instructions to make your experience simple and stress-free.

    Each help guide addresses different areas of interest. If you need more specific information, don’t hesitate to ask!

    • Resident Dashboard Overview
    • Submitting a New Maintenance Request (Resident)
    • Requesting Assistance from Latchel Via Work Order
    • Confirming Completion of a Work Order (Resident)
    • Rating the Services Provided (Resident)
    • Reporting an Incomplete Maintenance Request
    • Providing Updates on a Work Order (Resident)
    • Cancelling a Work Order
    • Updating Availability (Resident)
    • Adding Images or Files on a Work Order (Resident)
    • Generating Work Order Details (Resident)
    • Resident Benefits: Drain Pack Instructions
    • Accessing Your Resident Benefits Hub
    • Resident Benefits: Filling for Cash Reimbursement
    • FAQ Air Filters for Residents
    • Resident Benefits: Lockout Reimbursement

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