FAQ Air Filters for Residents
Air filters are devices designed to remove airborne particles, pollutants, and microorganisms that pose health risks and can harm the environment. The Free Air Filter program is one of the resident benefits that property management companies may include as part of their Latchel subscription.
Before submitting a request for a free air filter, please confirm with your property management company whether this resident benefit is included in their Latchel subscription. If confirmed, kindly complete the Typeform. Please note that only eligible residents are entitled to receive free air filters.
Here are commonly asked questions about Air Filters Powered by:
How do I locate where my air filter(s) are in my home?
How do I locate where my air filter(s) are in my home?
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Your air filter may be located next to your furnace or air conditioning handler. The handler is a metal box containing the fan and motor and can be found in the basement, attic, or closet. Once you locate the handler, you may find a spot where the filter will fit.
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If you do not see a place for the filter, it is likely that you will place your air filter(s) at the return vents. Return vents are usually located in the wall or ceiling. Return vents are square or rectangular and larger than your regular air vents. The grate or cover can be opened and the filter will be inserted.
How do I determine the size of my air filter(s)?
How do I determine the size of my air filter(s)?
In this video, a professional shows how to locate and measure a filter: What Size Air Filter Do I need? | Filter Time /icon
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Check the size printed on your current air filter- The size will usually be printed on the side of the cardboard frame- You will see the nominal size (the whole number, i.e. 20” x 20” x 1”) and an actual size (usually a fraction or decimal, i.e. 19.5” x 19.5” x .75”).- We are looking for the nominal size.
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If the size is not printed on the air filter, you can measure the existing filter using a tape measure.
-
If a filter is not in place, you can measure the air filter opening using a tape measure. We need the length, width, and dept.
How do I submit my filter information to Latchel?
How do I submit my filter information to Latchel?
Please complete this Typeform.
When will I receive my filter shipments?
When will I receive my filter shipments?
Your first filter(s) is generally shipped 3.5 months after your Property Manager enrolls you in the program. Please contact your Property Manager for details about shipment frequency.
What should I do if I receive damaged, wrong, missing or no filters?
What should I do if I receive damaged, wrong, missing or no filters?
Please fill out this Typeform for any of these situations. Once you complete the form, we will process it and make sure you receive your replacement/missing filter(s) as soon as possible.
FAQ Air Filters for Residents
Air filters are devices designed to remove airborne particles, pollutants, and microorganisms that pose health risks and can harm the environment. The Free Air Filter program is one of the resident benefits that property management companies may include as part of their Latchel subscription.
Before submitting a request for a free air filter, please confirm with your property management company whether this resident benefit is included in their Latchel subscription. If confirmed, kindly complete the Typeform. Please note that only eligible residents are entitled to receive free air filters.
Here are commonly asked questions about Air Filters Powered by:
How do I locate where my air filter(s) are in my home?
How do I locate where my air filter(s) are in my home?
-
Your air filter may be located next to your furnace or air conditioning handler. The handler is a metal box containing the fan and motor and can be found in the basement, attic, or closet. Once you locate the handler, you may find a spot where the filter will fit.
-
If you do not see a place for the filter, it is likely that you will place your air filter(s) at the return vents. Return vents are usually located in the wall or ceiling. Return vents are square or rectangular and larger than your regular air vents. The grate or cover can be opened and the filter will be inserted.
How do I determine the size of my air filter(s)?
How do I determine the size of my air filter(s)?
In this video, a professional shows how to locate and measure a filter: What Size Air Filter Do I need? | Filter Time /icon
-
Check the size printed on your current air filter- The size will usually be printed on the side of the cardboard frame- You will see the nominal size (the whole number, i.e. 20” x 20” x 1”) and an actual size (usually a fraction or decimal, i.e. 19.5” x 19.5” x .75”).- We are looking for the nominal size.
-
If the size is not printed on the air filter, you can measure the existing filter using a tape measure.
-
If a filter is not in place, you can measure the air filter opening using a tape measure. We need the length, width, and dept.
How do I submit my filter information to Latchel?
How do I submit my filter information to Latchel?
Please complete this Typeform.
When will I receive my filter shipments?
When will I receive my filter shipments?
Your first filter(s) is generally shipped 3.5 months after your Property Manager enrolls you in the program. Please contact your Property Manager for details about shipment frequency.
What should I do if I receive damaged, wrong, missing or no filters?
What should I do if I receive damaged, wrong, missing or no filters?
Please fill out this Typeform for any of these situations. Once you complete the form, we will process it and make sure you receive your replacement/missing filter(s) as soon as possible.