How much cash reimbursement a resident can file?

Under the cash reimbursements scheme, residents have the opportunity to claim up to $1,000 per calendar year, up to $250 per incident and $250 per quarters for damages that would ordinarily fall under their responsibility.

What qualifies as accidental damage?

Here are some examples:
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How do I submit for cash reimbursement?

Follow these four easy steps :
  1. Access your Resident Benefit Hub.
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    Never accessed My Benefits before? Check the guide below to know more about your Resident Dashboard first!

    Resident Dashboard Overview

    Learn how to access and navigate your Resident Dashboard for the first time with ease.
  2. From your My Benefits page, click Latchel Benefits, and for Accidental Damage Get $1000 Back. Then, click Learn More.
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  3. Next, you will be taken to the Resident Reimbursement Request Form. Click Continue to fill out the form. Submit a before and after photo of the damage along with the invoice.
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  4. At the end of the form, click Submit. Expect a follow-up with 5-7 business days.

What are the things I must know to quality for damage reimbursement?

  1. You must be an active resident who has signed a lease at the property you are requesting reimbursement for.
  2. We reimburse a maximum of $1,000 per calendar year, up to $250 per incident and $250 per quarter.
  3. For any repairs you must submit before and after photos.
  4. Repair work must already be completed at the time or reimbursement.
  5. You must provide an itemized invoice and proof of payment and contact information for the qualified professional who performed the work.
  6. You must be current on your rent and any charges due to your property manager or landlord.
  7. Pet Damage is EXCLUDED.
  8. Your must have an active and current Latchel Home Assistant subscription.
  9. Damages discovered or assessed by a property manager or landlord after move-out do not qualify as reimbursable damages.

Reimbursement Claim Process

To know more about how the entire process of cash reimbursement after submitting the request, please read:

ACH Setup Through Ramp

Set up ACH payments through Ramp to reimburse residents quickly and securely for approved maintenance-related expenses.