Customize Resident Review URL
Latchel allows property managers to direct satisfied residents to leave public reviews through a customizable Resident Review URL. When a resident submits a 4- or 5-star rating after a service, they’ll be prompted to visit this URL—helping boost your company’s online presence by turning positive feedback into public endorsements. This guide walks you through how to set it up and make the most of it.
Resident Review URL for Global Settings
Resident Review URL can be customized within your main company Account Settings which will be inherited by all properties. Here’s how you can customize it within your Account Settings.
From your dashboard, click your Account icon at the upper right hand corner of the page. Then select Account Settings.
In the Details tab of your company Account Settings, expand Portal Settings, then look for Resident Review URL. Add your preferred URL then click Save.
Portfolio Resident Review URL
If your properties are grouped into different portfolios, you can customize the Resident Review URL for each portfolio.
In your dashboard, click Places then choose Portfolios.
Search for the portfolio you need to customize the Resident Review URL for. Click the hyperlinked portfolio name to open its Details tab.
From the Details tab, expand Portal Settings. Click Override, to customize the Resident Review URL.
In the empty box, enter your new Resident Review URL, then click Save.
Once done, you’ll notice that the settings indicate “Overrides Company,” along with options to Edit or Remove. If you wish to update or delete the custom URL, you can use either of these options.
Use Edit to update the Resident Review URL, and Remove if you’d like the portfolio to inherit the Resident Review URL from the global account settings.
Only residents who are assigned to and active on properties within the portfolio can access the customized Resident Review URL for that portfolio.
And that’s how easy you can customize your Resident Review URL!
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