Property Managers Help Guides
- Overview
- How to Approve or Deny a Duplicate Work Order
- Emergency Outbound Communication Process
- How to Set-up an On-Call Rotation
- How to Opt-In to the Latchel Contractor Network
- How to Opt-Out of Latchel Contractor Network
- How to Update Status of Work Orders on Waiting for PM
- Duplicate vs. Recall Work Order: Know their Difference
- Latchel Guarantee and Refund Request Policy
- How to Add and Remove Company User
- Emergency Escalations: Property Damaging and Extreme Habitability Situations
- Taking Action on Needs Approval Invoices
- Understanding the Invoice Auto-Approval Threshold
- Updating Work Order on Waiting For Materials Status
- Methods of Searching Invoices
- Overview of Work Order Life Cycle
- Managing the Invoice Auto-Approval Threshold
- Comprehensive Work Order Guide
- How to View Resident Work Order Links
- How to Add a New Problem/Location Setting From the Work Order Page
- How to Change the User Notification Group via Work Order
- How to Upload Files to a Work Order for Property Manager
- How to Change the Severity Settings on a Work Order
- How to Take Action When a Work Order Is Pending
- How to Reopen a Work Order
- Work Order Status Definitions (Maintenance Page Overview)
- How to Submit a New Work Order
- How to Defer a Task
- How to Create a Task
- How to Complete a Task
- How to Assign and Reassign Service Providers on Work Order
- Invoicing and Handling Payments for Service Providers
- How to Turn on Preferred Service Provider Payments
- Enabling Latchel Vendor Network Via Work Order
- Navigating Your Preferred Service Provider's Profile
- Setting Up Latchel Contracted Network (LCN) Preferences
- How to Download or Manage Files from Work Orders
- How to Change the Service Provider on a Work Order
- How to Update the Approved Budget on an Active Work Order
- How to Provide Permission for Service Provider to Access Property for a Work Order
- How to Enable Service Provider Locked-In on a Work Order
- How To Send SMS Messages From Latchel
- How to Add Resident's Move-In/Move-Out Dates
- How to Create User Groups
- How to Download a Work Order Invoice
- How to Add or Update Service Provider Instructions on a Work Order
- How to Add a Special Note to a Work Order
- How to Set a Work Order as Mandatory
- How to Update the Skill Required on a Work Order
- How to Update the Work Order Status (i.e. to Scheduling, Pending, Completed, Canceled)
- How to Change a Work Order Number
- How to Use the Filter Options in the Work Order Tab Page
- How to Update a Work Order Title
- How to Add Invoices
- How to Access & Read Call Logs
- How to Cancel a Work Order
- How to Change the Property on a Work Order
- How to Tag Video Calls to a Work Order
- A Property Owner's Guide in Managing Work Orders
- The Work Order Page
- Self-Signup - Latchel Standard
- Emergency Process Quick Guide
- How to Contact Latchel
- How to Resend the Work Order Details to the Service Provider
- How to Filter SMS by Portfolio
- End SMS Conversation Without Assigning It to Property Managers
- Maintenance Automation: Emergency vs. Non-Emergency
- How to Set Service Provider as a VIP Preferred Service Provider
- How to Update the Work Order Summary
- SMS Transcripts
- How to Remove a Preferred Service Provider (Priority List)
- How to Assign a Latchel Contracted Network Service Provider
- How to Change/Reset the Password of a Latchel User's Login
- How to Update a Company User's Contact Information
- How to Prioritize a Preferred Service Provider for Multiple Skills
- How To View the Service Provider's Calendar
- How to Prioritize/Edit Service Providers With Their Skills
- How to Override/Change Service Provider Payment Method in Portfolio
- How to Override/Change Service Provider Payment Method in Property
- Set Up Latchel as a Service Provider in Your System
- How to Sync Work Order Attachments from Latchel to PropertyWare
- How to Remove a Preferred Service Provider (Globally)
- How to Ensure an SMS Conversation Has the Right Tag
- How to Set the Require Detailed Invoice Setting
- How to Export Your Invoice Data to a CSV
- How to Export Properties
- How to Export All Work Orders
- Property Manager 360 Degree Communication View
- How to Assign Service Provider to a Territory / Zip Code
- Customize How Long Latchel Waits Before Contacting Your Next Service Provider
- How to Edit Service Provider Skills
- Task Notification Settings
- How to Change the Primary Resident on a Work Order
- How to Download a Work Order History
- How to Place a Work Order On Hold
- How to Schedule Service Provider Payments in Future Date
- How to Setup Owner Communication
- How to Update the Service Provider Payment Method on File
- How To Blacklist a Service Provider
- How to Update Your Subscription Payment Method
- How to Restrict Evening Availability for Non-Emergency Work Orders
- How to Handle Tags for Someone Asking About Multiple Work Orders
- How to Tag SMS Conversations Started by a Property Manager
- How to Add & Manage Service Providers
- How to Add a Service Provider to a Property that is Outside of an Assigned Territory / Zip Code
- How To Specify If Your Service Provider Handles Emergencies, Non-Emergencies, Or Both
- How to Add a Service Provider to a Portfolio
- How to Disable Automatic Invoice Collection from Preferred Service Providers
- Managing Latchel Projects
- How to Add a Property
- How to Re-Enable a Property
- How to Remove a Property
- How to Add Warranty Information
- How to Add & Manage Residents
- How to Enable or Disable a Resident in Latchel
- How to Update the Resident's Availability
- Managing Your Portfolios
- How to Delete a Portfolio
- How to Multi-Select Portfolios
- Configuration Inheritance (Property, Portfolio, & Company Level)
- How to Copy Company or Portfolio Service Provider Prioritization
- How to Approve or Deny an Estimate or a Bid
- How to Create an Owner Profile and Assign Property Ownership
- How to Set Up Owners Who Manage their Own Maintenance
- How to Create and View a Bid Request for a Property
- Dashboard Overview
- Account Settings
- Overview
- Adding Your Company Address
- How to View Your Latchel-Assigned Phone Number
- How to Manage My Own Invoice Notification Settings
- Setting Up Pre-Dispatch Instructions with Latchel
- How to Update Your Escalation Contacts
- How to Configure a Property with Default Access Instructions
- Configuring Portal Settings
- Customize Resident Review URL
- How to Customize Work Order Budget Limits
- How Emergency Temperature and Severity Settings Work Together
- How to Add Emergency Temperature Thresholds
- Set Up Non-Emergency Schedule
- Managing Severity and Responsibility Settings
- How to Edit Existing Severity and Responsibility Preset
- Export Severity Settings as a CSV File
- Integrations
- Resident Benefits Guides
- Invoice and Payments
Account Settings
Set Up Non-Emergency Schedule
This setting allows you to control whether residents can request non-emergency appointments during evening hours. Use it to enforce company-wide scheduling preferences and ensure appointments align with your team’s availability.
Here’s how you can set this up.
Log in to your Latchel Dashboard, then go to Account Settings.
On the Details tab, look for Non-Emergency Scheduling, then expand the section.
Toggle the switch to the right; it will turn blue. Then, click Save to complete.
Turning this toggle on will prevent residents from adding evening availability across the company.
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