How Emergency Temperature and Severity Settings Work Together
In the Latchel console, the Emergency Temperature Settings can be found under the Details tab, these settings are available in the Company, Portfolio, and Property views.
The temperature settings will act as a threshold for determining if the temperature is too high or too low, depending on the property’s location.
For AC issues: When a high temperature over 90 degrees is listed in the Emergency Temperature Settings for Insufficient cooling (high temperature), it will be classified as an emergency according to the Severity Settings.
On the other hand, when a normal temperature ranging from 50 to 90 degrees is listed in the Emergency Temperature Settings for Insufficient cooling (normal temperature), it will be considered for approval based on the Severity Settings.
For Heating issues: When a low temperature below 50 degrees is listed in the Emergency Temperature Settings for Insufficient heating (low temperature), it will be classified as an emergency based on the Severity Settings.
Similarly, when a low temperature below 50 degrees is listed in the Emergency Temperature Settings for the heater not running (low temperature), it will also be considered an emergency based on the Severity Settings.