How Emergency Temperature and Severity Settings Work Together
Latchel uses both temperature thresholds and severity levels to determine when an HVAC issue qualifies as an emergency. This guide explains how these two settings interact to ensure urgent situations are handled appropriately without unnecessary escalations.
The temperature settings will act as a threshold for determining if the temperature is too high or too low, depending on the property’s location.
For Air Conditioning Issues
When a high temperature over 90 degrees is listed in the Emergency Temperature Settings for Insufficient cooling (high outside temperature), it will be classified as an emergency according to the Severity Settings.
On the other hand, when a normal temperature ranging from 50 to 90 degrees is listed in the Emergency Temperature Settings for Insufficient cooling (normal outside temperature), it will be considered for approval based on the Severity Settings.
For Heating Issues
When a low temperature below 50 degrees is listed in the Emergency Temperature Settings for Insufficient heating (low temperature), it will be classified as an emergency based on the Severity Settings.
Similarly, when a low temperature below 50 degrees is listed in the Emergency Temperature Settings for the Heater not running (low temperature), it will also be considered an emergency based on the Severity Settings.
Check How to Add Emergency Temperature Thresholds to learn how to set up these temperature settings!