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Integration Requirements

To begin your Rentvine integration with Latchel, you’ll need to obtain your Rentvine credentials or API keys. Please follow the steps below to retrieve this essential information. The Latchel engineering team will need 3 pieces of data:
  1. API key
  2. API secret
  3. Customer subdomain. This subdomain is found in the URL of your portal. It is the first bit after “https://”. In the screenshot below, the subdomain is “demopm5”.

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Obtaining the Rentvine Credentials

Follow these steps to setup an API Key. Login to Rentvine, navigate to Settings>Account>User, Roles and API Keys.
Go to Api tab, then click New API Key. Enter “Latchel” as the Name and select “Administration” as the Role. Then click Save.
Copy and paste the text (do not take a screenshot) of the of the returned API Key and API Secret and send it to your Customer Success Manager, or Latchel product support contact.

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Get Property and Resident Data from Rentvine

This step is only necessary if you already have existing property and resident records in Latchel.
To proceed with assigning reference IDs to your existing data in Latchel and avoid creating duplicate records, you must follow the steps below to export two CSV files:
  1. Lease Tenants Report – This report includes the Property ID and Unit ID.
  2. Tenants Report – This report includes the Tenant ID.
Both reports must be downloaded before continuing.
  1. Lease Tenants Report
Download the csv reports. First, export report of Lease Tenants. Go to Reports, search for “tenants” to show both Lease Tenants, and Tenants. Export the property report with Property ID, and Unit ID by choosing Lease Tenants. Then click Build Report.
Then click Columns, make sure to check the boxes for Property ID, and Unit ID. Click Export, and save it on your computer as prompted.
  1. Tenants Report
Obtain the Tenant ID by going to: Reports > Tenants. Choose only Active tenants, then click Build Report. Make sure the Tenant ID column is selected, then click Export to download the report.
Finally, forward both of these reports to your Customer Success Manager or the Latchel Product Support team by emailing team@latchel.com or success@latchel.com. You may include your API keys in the same email for convenience.

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What happens when a customer first activates their integration?

When an admin first activates the customer’s Rentvine integration nothing happens immediately. The integration will be active and will be scheduled for hourly imports. A. Properties The following Property fields are brought over from Rentvine to Latchel.
Automatic Property ReconcillationTo ensure accurate customer billing Latchel runs on automated process each month to de-activate any active units in Latchel that no longer exist in Rentvine. This process currently happens on the 27th at 3am PST.Learn more of how this works by going here:

How Latchel Integration Works

Get high-level view of how Latchel connects with your property management system to streamline operations.
When a property is deactivated through the reconcillation process, it will be logged to the property in Latchel as:
B. Residents The following resident fields are synced from Rentvine to Latchel. Currently, we sync all eligible residents during each sync. All residents on a property are included to ensure that any of them can submit a work order in Latchel.
Previously-created residentsOnce a resident is created we only change a few things on subsequent syncs:
  • Property/unit associations
  • Move in / move out dates
    • When a resident is passed their move-out date, we’ll mark them inactive at the relevant property in Latchel.
C. Work Orders Unlike properties and residents, which only sync from Rentvine to Latchel, work orders sync both ways—Rentvine to Latchel and Latchel to Rentvine.
  • Rentvine → Latchel
Rentvine to Latchel work order imports are now turned off by default. If you would like to enable work order imports, please submit a request to your Customer Success Manager or email success@latchel.com. Once enabled, Rentvine integration syncs work orders that have been created in the last 72 hours.
  • Latchel → Rentvine
Work orders are synced to Rentvine a few seconds after they are created in Latchel.
Latchel files do not sync to Rentvine at this time.

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Property Assignee Sync

Property Assignee sync: When work orders sync from Latchel to Rentvine, the Rentvine work order’s property assignee can now be automatically updated based on the Rentvine lease assignee. This is available on request — submit a feature request to your Customer Success Manager to enable it for your account.
Last modified on July 24, 2026