First, navigate to your resident dashboard by following the steps in the help guide:

Resident Dashboard Overview

Learn how to access and navigate your Resident Dashboard for the first time with ease.
 From your dashboard, select the work order you need to report.
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On the Work Order Details page, click Provide Work Order Update.
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Next, select Report an Incomplete Request.
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Chose the reason why your work order is unresolved.
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Then provide additional details in line with your concern. Finally, click Send.
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Based on our volume of assistance requests, a Latchel Associate will reach out to you during business hours. In situations like emergencies, our specialized team will reach out to you to confirm your submitted report.