Maintenance Request Guides
Providing Updates on a Work Order (Resident)
As a resident, you have access to your Resident Dashboard from where you can access your existing and past maintenance requests. If you need to provide any updates to any of your existing maintenance requests, follow the steps below.
First, navigate to your resident dashboard by following the steps in the help guide:
From your dashboard, select which work order you want to view or update.
New to submitting a work order request? Follow the steps in:
On the Work Order Details page, you can view the information about the work order. And if you want to update some of the details, you can click Provide Work Order Update.
Next, you’ll be presented with a variety of options for the details you’d like to update.
To explore more actions you can take within a maintenance request, check out our full guide on:
Resident Dashboard Overview
Learn how to access and navigate your Resident Dashboard for the first time with ease.
Submitting a New Maintenance Request (Resident)
Step-by-step instructions for creating a new maintenance request through the Latchel Dashboard.
The option to cancel a work order will only be available if the work order is on any status except if its in Needs Approval or Needs Owner Approval.
Maintenance Request Guides
This section provides the list of things you can do to manage a maintenace request.