First, navigate to your resident dashboard by following the steps in the help guide:

Resident Dashboard Overview

Learn how to access and navigate your Resident Dashboard for the first time with ease.
If this is your first time submitting a maintenance request and you haven’t visited your Resident Maintenance Dashboard yet, feel free to call or send an SMS to your unique maintenance hotline number. Our friendly Latchel Service Operation Associate will connect you and provide your resident public URL dashboard.
You can obtain your unique Latchel maintenance number from your property manager.
From your dashboard page, click the New Request icon located on the right side of the page.
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A new page will open. If the address shown is correct, click the Select button. If you want to enter a new address, click Enter it here or select Start Over to add new information.
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Once you have selected your address, click Submit a service request.
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From here, you can choose if you need a Maintenance Request or a Home Assistant, then click the Next Question button at the upper right corner.
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On each subsequent page, please answer the questions related to your concern and provide your availability. Then, click the Next Question button to proceed to the following steps. Once all the necessary information is provided, click Submit Service Request.
The work order will then be set to “Pending” status and will update you once a service provider confirms the appointment slot. You can also click View Work Order Details to check the status of your requested work order.
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And that’s it! You have successfully submitted a new maintenance request. Check your inbox for the email notification with the details of your new maintenance request! Do you wish to know how you can provide an update on an existing work order? Follow the steps here:

Providing Updates on a Work Order (Resident)

How to add more information or clarify the issue after your request has been submitted.