June 2, 2025
The following are the Latchel updates for the week of June 2, 2025.
New Features
- Time-Saving Work Order Creation Options Just Launched!
- Create from the Resident Profile Page
Need to submit a work order for a specific tenant? Now you can do it directly from the resident’s profile page!
The system automatically pulls in the resident and property info – so you skip the address search and get right to it.
- “Create Another Work Order” with One Click
After submitting a work order, you’ll now see a “Create Another Work Order” button. This puts you back into the creation flow with key info (like the selected property and vacancy status) pre-filled, so you can keep things moving without starting from scratch. This is especially useful when creating work orders as part of Inspections and Projects.
- Seamless File & Photo Previews on Work Orders
Viewing attachments just got a major upgrade! You can now preview all files and images directly within a work order — no more opening new browser tabs or downloading files just to take a quick look.
Simply click to open a carousel-style preview and scroll through everything in one place. Whether it’s resident uploads or vendor photos, you’ll save time and stay focused!
- Latchel’s Automation Is Now Visualized on Every Work Order
Wondering what’s happening behind the scenes after you submit a work order? Now you don’t have to guess.
We’ve launched a new visual progress tracker at the top of every work order page that shows exactly where a job stands in Latchel’s automation flow — from intake to completion.
- Feedback needed! Customizable Emergency Definitions
Ever wanted to fine-tune how Latchel handles incoming work orders? Sign up for a 15 minute user interview at the link below to get a sneak peak and influence our product roadmap.
Resolved Bugs
Accurate “On Hold” Messaging for Jobs with Canceled Appointments
We resolved a bug that was causing some confusion:
Previously, customers might see a message like “This job is on hold” or “The future appointment has been cancelled” — even when the appointment was earlier in the day or no future appointment existed.
What’s Fixed:
Now, these messages are only sent when a job had a future appointment scheduled that was later canceled or placed on hold. No more premature alerts or mixed signals.
Special Announcements
New Training Videos Available!
Do you have team members who need Latchel training? Need a refresher on how best to utilize Latchel?
We have created 6 new training videos just for you! Access Getting Started below!
Getting Started with Latchel
These Getting Started Help Guides are built for property managers to learn the basics, whether you’re new or just need a refresher.
If you have new team members or want a refresh, we encourage you to watch the above videos and book additional time for live training with our Customer Success Team. Book training to: success@latchel.com
Resident Benefits
New Insurance Partnership with Beagle!
We partnered with Beagle because they provide the most effective insurance and resident benefit solutions in the industry. Their fully managed programs—including AI-powered insurance verification, tenant liability waivers, and security deposit alternatives—are designed to boost property manager revenue while enhancing tenant satisfaction. With seamless integration into our existing systems and a hands-off implementation process, Beagle enables us to deliver superior value to both property owners and residents.
We’re Building for You
Got 60 seconds? Help shape the future of Latchel.
We’re on our 10th newsletter — and we want to hear from the people who matter most: you.
Tell us: What’s working? What’s missing? What would make your job easier?
Your insight helps us build features that actually solve your problems. Let’s create the tools you’ve been waiting for.