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Introduction

Welcome to the Latchel Connection Newsletter! We’re all about leveling up and keeping you ahead of the curve. Check out our latest updates, features, and enhancements designed to supercharge your property management game and elevate your Latchel experience. Your feedback powers our innovation, so dive in, share your ideas, and let’s grow together. Thanks for being an essential part of the Latchel community!

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New Features

  1. Webchat Transcripts Available
We have added Latchel webchat support transcripts to the work order detail page, transcripts tab. This gives you full visibility to all communications happening between Latchel and key stakeholders for all their work orders.
  1. Monthly Integration Check for Accurate Billing!
We’ve launched an automated process to verify the number of units in Latchel matches your system of record. A monthly email also notifies the primary Latchel user of the current active unit count before invoicing. This ensures invoices are always accurate and up-to-date, eliminating discrepancies and saving you time on manual reconciliations. Our system is designed to prevent over-billing, making your billing precise and hassle-free!
  • Current integrations available are: Propertyware, Appfolio, Yardi, Rent Manager and Buildium.
  • Using one of these softwares and want to get set up with a direct integration? Reach out to success@latchel.com
Visit our Integration help guides to know more!

Comprehensive Integration Guides

To gain a comprehensive understanding of Latchel’s integrations, feel free to explore the different help guides based on your property management software.
  1. Vendor Public APIs
Vendors can now consume Latchel via public API. This first iteration of the Vendor API includes several read endpoints, the ability to update scheduled time arrivals, and webhooks. Click below for more information:

API

Webhooks

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Resolved Bugs

Integration “Source Address” Not Displaying We resolved the bug that affected the Source Addresses to not appear in accounts with an active integration. Now, when on a work order page or property page, you will see both the address used for mapping and communication purposes as well as the source address which is the exact match of what appears in your property management software!

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Key Process Changes

  1. New Help Center Is Live!
We’re excited to announce that our new Help Center is now live! Explore the new Help Center to find updated guides and resources designed to better support you. 

Latchel Help Center
  1. Handling Common Area Emergencies
We’ve updated our procedures to enhance how common area emergencies are managed. By including the common area location in the service provider information and access instructions, this information is now directly added to vendor notifications and dashboards. This ensures vendors arrive fully prepared and know exactly where to go. These improvements eliminate unnecessary delays, prevent confusion, and help ensure work is completed efficiently—saving you time and avoiding the hassle of missed or incomplete appointments.

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Resident Benefits

Introducing the Moving Concierge Welcome SMS! Delivering a peak resident experience starts even before move-in! If you include Latchel’s Moving Concierge as part of your Resident Benefits, your incoming residents will now receive a welcome text message from us. This message highlights the free service and allows them to schedule a call with our moving concierge service for stress-free utility setup. It’s one more way we’re helping to make moving easier for your residents!

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We’re Building for You

Got 60 seconds? Help shape the future of Latchel.
This is our first newsletter — and we want to hear from the people who matter most: you. Tell us: What’s working? What’s missing? What would make your job easier?

Share your feedback here — it’s quick and impactful.

Your insight helps us build features that actually solve your problems. Let’s create the tools you’ve been waiting for.

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Interested in learning more about Latchel’s products? Book a meeting with us.

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