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New Features

  1. Get early access to Customized Emergency Definitions!
Want to define, in your own words, what counts as an emergency, what needs your approval, and what should be dispatched immediately? We’re excited to introduce early access to our new Customized Emergency Definitions feature. Take control over how emergencies are handled for your properties.
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Click here to book a 15-minute meeting to get started!

  1. Visibility Into Work Order Creation Logic
Ever wonder why a work order started in a certain state? Now you don’t have to. We’ve added intake processing details to every new work order’s job log—giving you full transparency into how a work order was created and why it entered a specific state. You’ll now see a breakdown of key intake checks, such as:
  • Problem location validation
  • On-call routing decisions
  • Warranty and duplicate checks
  • Budget limit and responsible party updates
  • Final work order state determination
To view this info, just open the job activity log and sort from oldest to newest. This enhancement helps both our team and yours quickly troubleshoot and understand the “why” behind each job’s workflow.
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It’s a small update with a big impact—and just the start of deeper insights as we explore AI-assisted work order logic in the future.
  1. Inspections Are Now Live for All PMs!
We’ve launched Inspections — the newest addition to your Maintenance tab. All Property Manager customers now have access to the early version of this feature, including Inspections and Inspection Templates. Click the link below for an overview of how to leverage this new tool!

Inspections

Learn how to schedule, manage, and document property inspections in Latchel.
Your feedback matters.

Since this is an early version, we’d love your input. If there are specific inspection features you’d like to see, or if something’s missing, let us know at success@latchel.com. We’ll either let you know if it’s already on the roadmap or log it as a feature request.Stay tuned for the full rollout — and thanks for helping shape what’s next!

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Resolved Bugs

  1. Full Property Search Results Now Visible
We fixed an issue where only the first 5 results would show when searching for a property. Now, if more than 5 properties match your search, you’ll see pagination controls (page numbers or arrows) so you can scroll through and find exactly what you need. This fix applies across multiple workflows—inspections, work order creation, and anywhere you select a property—with a responsive design that adapts to different screen sizes:
  • On wide screens: full pagination with numbers
  • On smaller screens: simplified arrow navigation
No more missing properties or incomplete lists—just a smoother, more flexible search experience wherever you need it.
  1. Residents Can Now Add Images & Videos Anytime (Until Completion)
We’ve just made it easier for residents to keep you fully informed. Residents can now upload photos and videos to any open work order—at any time, as long as it hasn’t been completed or canceled. This gives them the flexibility to provide more context after the initial submission, helping ensure your vendors and team have everything they need to diagnose and resolve issues efficiently This update was inspired by direct customer feedback (shoutout to Wizbang!) and is already live in the platform.

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Special Announcements

  1. Catch Up Anytime in Our Newsletter Archive!
Missed a previous edition of our newsletter? No worries — we’ve got you covered.

You can now find all past releases in one place, right in our Help Center!

Click this link to get full access of our newsletters.
 Each edition is packed with product updates, feature releases, improvements, bug fixes, and more — so you’ll never miss a beat!
  1. Reminder: Your Support Channels

Need rapid help on an active work order?

Use Support Chat when logged into Latchel. If you can’t login, you can always text your maintenance hotline number for rapid support.
  • For other issues with your account, such as updating configurations, bug reports, feature requests or billing inquiries, we offer email support at success@latchel.com. 
  • You can also request a scheduled call with your Customer Success Manager. Not sure who your Customer Success Manager is? Email success@latchel.com.

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We’re Building for You

Got 60 seconds? Help shape the future of Latchel.
We’re on our 12th newsletter — and we want to hear from the people who matter most: you. Tell us: What’s working? What’s missing? What would make your job easier?

Share your feedback here — it’s quick and impactful.

Your insight helps us build features that actually solve your problems. Let’s create the tools you’ve been waiting for.

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Interested in learning more about Latchel’s products? Book a meeting with us.

Get a Demo