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New Features

  1. Support for Puerto Rico Properties!
We’re excited to announce that users can now add properties located in Puerto Rico! This update comes in response to a request from one of our valued customers, E-Support, and we’re thrilled to make it available to all active clients.
  • “PR - Puerto Rico” is now available in the state dropdown menu when adding or editing property addresses.
  • Full support for Puerto Rico service territories is confirmed and operational.
  • Phone and SMS communication with residents and service providers in Puerto Rico is fully supported.
Thank you for your continued feedback—your suggestions help us grow and improve!
  1. Mobile Update: Easier Job Scheduling for Service Providers
We’ve made a small but impactful design update to improve how service providers engage with available jobs on mobile!
What’s New:
  • The call-to-action to schedule jobs now features a clear border on mobile, making it more visible and easier to tap.
  • Previously, the prompt blended into the background due to color changes between desktop and mobile views—this fix ensures it now stands out.
IMG 0140 07 10 2025 01 20 PM Pn
This enhancement helps your service providers respond faster to new jobs, keeping work orders moving without delay.

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Resolved Bugs

  1. Accurate Unit Counts in Property Search
We’ve fixed an issue affecting the property search bar display for larger portfolios.
What was happening:

Customers with more than 1,000 units were seeing a generic message: “Search 1000 Properties.”
What’s Fixed:

The search bar now correctly reflects the actual number of active units in your account.For example: “Search 1,150 Properties.”
This ensures better visibility into your portfolio and a more accurate user experience.
  1. Non-Emergency WOs Now Routing Correctly
We’ve fixed an issue affecting emergency-only customers.
What was happening:

Non-emergency work orders were incorrectly being routed to “Needs Approval” instead of the correct state: “Forwarded to PM.”
What’s Fixed:

All non-emergency work orders for emergency-only customers now bypass “Needs Approval” and go directly to “Forwarded to PM” as expected.
This fix helps ensure your workflow stays smooth and aligned with your service preferences.
  1. “Create List” Button for Blank Inspection Templates
We’ve resolved an issue that was preventing customers from creating blank inspection templates.
What was happening:

When attempting to build a blank inspection template, the “Create List” button appeared inactive, blocking progress.
What’s Fixed:

You can now successfully create blank inspection templates without issue—making it easier to build inspections from scratch.
Keep the feedback coming! As we continue to enhance the Inspections feature, we’d love to hear what tools or improvements would be most helpful to you.

Inspection feedback form

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Special Announcements

Catch Up Anytime in Our Newsletter Archive! Missed a previous edition of our newsletter? No worries — we’ve got you covered. You can now find all past releases in one place, right in our Help Center!

Product Updates

Explore what’s new in Latchel: features, improvements, and bug fixes.
 Each edition is packed with product updates, feature releases, improvements, bug fixes, and more — so you’ll never miss a beat!

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We’re Building for You

Got 60 seconds? Help shape the future of Latchel.
We’re on our 13th newsletter — and we want to hear from the people who matter most: you. Tell us: What’s working? What’s missing? What would make your job easier?

Share your feedback here — it’s quick and impactful.

Your insight helps us build features that actually solve your problems. Let’s create the tools you’ve been waiting for.

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