June 16, 2025
The following are the Latchel updates for the week of June 16, 2025.
New Features
- Sign up for early access - Customized Emergency Definitions
Want to define, in your own words, what counts as an emergency, what needs your approval, and what should be dispatched immediately? We’re excited to introduce early access to our new Customized Emergency Definitions feature. Take control over how emergencies are handled for your properties.
- Organize Inspection Items by Area!
You can now organize your inspection list items by specific areas of the property—like Kitchen, Bedroom 1, Bathroom 2, or even custom ones like Barn or Backyard. This added flexibility makes it easier than ever to tailor inspection templates to each unique property and streamline the inspection experience for both Property Managers and Vendors.
What’s New:
- Add and customize item areas within templates.
- Organize inspection items under designated areas for clarity.
- Easily move items between areas or create new ones on the fly.
- Areas display alphabetically for now (custom ordering coming soon!).
- Inspectors now see grouped items in a mobile-friendly layout with area-specific progress tracking.
This update enhances clarity, saves time, and makes inspections easier to manage and complete—both in the office and out in the field.
Start organizing your inspection lists today and see the difference!
Key Process Change
- Smarter Garage Door Troubleshooting
To improve first-touch resolution and reduce unnecessary dispatches, we’ve updated our processes for unresponsive garage door openers.
What’s new:
Agents are now instructed to guide residents through checking and resetting the GFCI outlet in the garage—a frequently overlooked fix that often restores power to the garage door opener.
This added step ensures a common cause of power loss is ruled out before escalating or assigning a vendor, saving time for both residents and teams.
- Updated Inbound Call Greeting
To reduce customer confusion, we’ve updated the Inbound Call Greeting.
Latchel associates will no longer mention “Latchel” when answering calls. Instead, agents will refer to it as the “maintenance line.” This helps maintain clarity for residents and owners who may not recognize the Latchel name.
Updated Standard Greeting:
“Thanks for calling the recorded maintenance line. This is [Your Name]. How can we help you?”
This change ensures a smoother, more professional first impression on every call.
Feedback Form
We’re Building for You
Got 60 seconds? Help shape the future of Latchel.
We’re on our 11th newsletter — and we want to hear from the people who matter most: you.
Tell us: What’s working? What’s missing? What would make your job easier?
Your insight helps us build features that actually solve your problems. Let’s create the tools you’ve been waiting for.