​
New Features

  1. Discover the New Latchel Analytics Experience

We’re excited to announce the launch of our new and improved Latchel Analytics experience, which is built to make managing your portfolio even easier.

What’s New:

  • Intuitive Dashboard: Quickly access key metrics with filters for date range, portfolio, and owner.
  • Comprehensive Reports: Download work orders, resident details, properties, and invoices in just a few clicks.
  • Flexible Export Options: Export in multiple formats, schedule regular email reports, and stay on top of your data.

What types of reports and metrics do you want to see on Latchel Analytics? Let us know by clicking the feedback button in your Analytics Dashboard!

Check out your Analytics Dashboard here!

  1. Easier Work Order Creation for Property Managers

We are thrilled to announce a new feature designed to enhance your experience with Latchel: a streamlined work order creation process for property managers!

What’s New:

  • Simplified Navigation: Create work orders from various starting points like the property or resident page, all leading to a unified starting screen.
  • Efficient Property Search: We’ve removed unnecessary search options, focusing on property-based searches to save you time.
  • Automatic Resident Assignment: If a property has one resident, they’re automatically assigned. Multiple residents? Simply select the right one.
  • Easy Skill Selection: The only required field is the skill needed for the job, ensuring efficient vendor automation. Descriptions and attachments are optional.
  • Full Editability: Everything is editable on the final screen. If all looks good, create the work order with a click.
  • Clear Job Status: We’ll inform you of the job’s starting state, so you know what to expect next.

These enhancements make work order creation faster and more intuitive. We look forward to your feedback!

  1. New Integration Alert – Latchel Now Connects with Rentvine

We’re excited to announce Latchel’s integration with Rentvine, bringing even more power to your property management toolkit.

What This Integration Brings:

  • Automated Property and Tenant Syncs: Keep your property and tenant data consistent across platforms, including automatic updates for move-ins, move-outs, and tenant details.
  • Integrated Property Reports: Access the same reliable property and tenant reports you’re used to, now seamlessly connected with Rentvine.

For more information about Rentvine Integration, check:

Rentvine Integration Reference Guide

Understand how Latchel connects with Rentvine and what features are supported in the integration.

Ready to get started? Mail success@latchel.com.

​
Resolved Bugs

  1. Scheduled Jobs No Longer Move to Pending

Good news! We’ve fixed the issue where residents reporting a problem with a future scheduled work order would cause it to move to the Pending state. Now, the issue is reported to the property manager as a task while keeping the work order on track.

  1. File Download Naming Fix – Smoother, Simpler File Management

Good news! We’ve resolved an issue where file downloads included unnecessary characters in the file names. Now, files will download with the exact name displayed in Latchel, making them easier to locate on your device.

​
Key Process Changes

  1. New Troubleshooting Steps– Unsecured Doors

We’ve updated our troubleshooting process to improve support for your residents. The new Unsecured Door category helps troubleshooters quickly identify and resolve common door security issues, including:

  • Physical Alignment: Checking for gaps, loose hinges, or damaged frames.
  • Lock Functionality: Testing lock engagement and key or code issues.
  • Electronic Components: Verifying battery levels and error codes for smart locks.
  • Temporary Safety Measures: Providing immediate solutions if the issue can’t be fixed remotely.

We’re confident this update will enhance security and streamline support for your residents.

  1. New Customization Available - Recall Vendor Action Set

We’re excited to introduce a new customization designed to improve service continuity and reduce downtime for your properties – the Recall Vendor Action Set.

How It Works:

When a job enters the “Finding Service Provider” state, our system will now automatically check for:

  • Recent History: Any completed jobs at the same property with the same issue category in the past 60 days.
  • Open Jobs: Any open jobs with the same category that already have a vendor assigned.

If a match is found, the same vendor is automatically assigned to the new job, ensuring faster resolutions and consistent service quality.

​
Resident Benefits

  1. Email Residents Drain Pack Claim Form When Experiencing Clogged Drains

We now automatically email residents the drain pack claim form whenever they submit a work order related to clogged drains!

Visit Resident Benefits: Drain Pack Instructions for more information about drain packs.

​
Feedback Form

We’re Building for You
Got 60 seconds? Help shape the future of Latchel.
We’re on our 9th newsletter — and we want to hear from the people who matter most: you.

Tell us: What’s working? What’s missing? What would make your job easier?

Share your feedback here — it’s quick and impactful.

Your insight helps us build features that actually solve your problems. Let’s create the tools you’ve been waiting for.

​
Interested in learning more about Latchel’s products? Book a meeting with us.

Get a Demo