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New Feature

  1. Owner Data Sync for Appfolio Clients
Owner data will now automatically sync from Appfolio to Latchel, saving you time and effort by keeping Latchel as up-to-date as possible! We will be progressively rolling this out to all Appfolio customers over the coming weeks.
Want it sooner? Email success@latchel.com.
  1. Maintenance Problem Confirmation!
Residents and Latchel Agents now have an enhanced opportunity to verify the accuracy of diagnostic questionnaires. A new popup reminder appears for users to confirm if the problem category of a work order is correct. These updates help us proactively identify potential errors, and have already improved diagnostic accuracy by 38%!
  1. Full Work Order Edit Control
Property Managers can now edit work orders when they are in the “Waiting for PM” and “Forwarded to PM” states. They also have the ability to edit the “Summary” field directly from the Quick View tab. Previously, outdates restrictions limits these actions. Enjoy the convenience of these new editing capabilities!

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Resolved Bugs

  1. System Messaging No Longer Sharing Property Manager Names
We recently resolved an issue where our automated system messaging inadvertently included the property manager’s name in a response to one resident’s questions. We have since updated our system to ensure this sensitive information always remains confidential.
  1. No Cancelation Communication
We recently addressed a bug concerning cancelation notifications not being sent to assigned service providers for work orders under certain situations. We have fixed this issue to ensure that cancelation notification are always sent promptly, improving communication and preventing unnecessary dispatch situation in the future.

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Key Process Changes

Heating Emergencies: Vulnerable vs Non-vulnerable Residents To enhance our service and decision-making for emergency responses related to heating issues during extreme outdoor temperatures, we’ve updated our operations process. This new process involves assessing whether vulnerable individuals are present in a household to determine emergency priorities. Insufficient heating issues will now be classified as emergencies at an indoor temperature threshold of 64°F if vulnerable individuals are present, or at 60°F if they are not. To know more about Emergency Severity Settings, visit:

How Emergency Temperature and Severity Settings Work Together

Latchel uses both temperature thresholds and severity levels to determine when an HVAC issue qualifies as an emergency. This guide explains how these two settings interact to ensure urgent situations are handled appropriately without unnecessary escalations.

Update and Confirm your Emergency Severity Settings Here!

Additionally, we’ve added new troubleshooting steps to aid residents in locating their heating systems and outlined subsequent actions if a system cannot be found. This ensures we maintain alignment with property manager severity settings while effectively addressing heating issues during extreme weather conditions!

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Resident Benefits

Put Pests to Rest with Cover Pest! We’re excited to share our partnership with Cover Pest, a full service pest control solution designed exclusively for property managers. Eliminate time spent on resident communication, vendor sourcing, and awkward conversations about who’s responsible for pest control bill by adding Cover Pest to your resident benefits!

Book a meeting here to learn more!

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We’re Building for You

Got 60 seconds? Help shape the future of Latchel.
We’re on our 2nd newsletter — and we want to hear from the people who matter most: you. Tell us: What’s working? What’s missing? What would make your job easier?

Share your feedback here — it’s quick and impactful.

Your insight helps us build features that actually solve your problems. Let’s create the tools you’ve been waiting for.

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Interested in learning more about Latchel’s products? Book a meeting with us.

Get a Demo