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Why Temperature Rules Matter
  • Avoid unnecessary emergency dispatches for minor comfort issues.
  • Ensure resident safety when extreme temperatures pose health risks (e.g., infants, elderly, or medical conditions).
  • Save costs by only classifying true emergencies that require immediate attention.

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How to Set the Temperature Rule

If you’d like HVAC work order severity to vary depending on outside or inside temperature, you can set that directly within your Intake Settings rules. Go to the Intake Settings, then edit or change your current set rule.
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From your list of existing rules, you can edit any temperature rule, or add a new one if none exist.
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In the Edit Rule box, write a rule that specifies when a heating or cooling issue should be considered an emergency. Set the outcome to Severity: Emergency, then click Save to finish. Refer to the example rule text below for guidance.
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Once done, you can also set the order for the new temperature rule.

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Resident Experience

  • When submitting a request, residents are prompted to enter the current temperature.
  • If their answer meets the emergency condition you defined, the work order is automatically classified as Emergency.

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Work Order Processing

  • Intake Settings compares the resident’s response with your rule.
  • If conditions match, the work order is flagged as emergency and processed immediately.
  • If conditions don’t match, it continues through the rest of your rules until a match is found.
Want to take your Intake Settings knowledge even further? Check out the help article below!

Manage Intake Settings

Edit default rules for how issues are categorized and who’s responsible.
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