One guide for in-house technicians and third-party vendors. In the builder, choose how your emergencies reach technicians. Emergency job offers come from (206) 900-9466, and on-call alerts come from (978) 848-4371. If you’re an on-call only customer, choose On-call rotation only so the guide doesn’t list the job offer number.
In other words:Fill in your company details, check the preview, and download the guide to share with your technicians.
How to Make Your Technician Guide
Add your company details
Type your company name, click Upload Company Logo to add your logo, and pick a brand color from the swatches or click Custom color. The contact name is what technicians save the numbers as, for example “Pam T Work Orders”.
Add your Latchel numbers
Choose how your emergencies reach technicians: Emergency job offers only adds (206) 900-9466, On-call rotation only adds (978) 848-4371, and Both adds both numbers. Then add your Latchel-assigned number, which technicians get work order calls and texts from. Not sure which number Latchel assigned to you? See the guide below.
How to View Your Latchel-Assigned Phone Number
Find the numbers Latchel assigned to your account in your dashboard.
Edit the footer
The footer tells technicians what to do if they still miss calls or texts. Change the text to add your own contact details, office hours, or anything else your team needs.
Download and share
Click Download PDF to save the guide as a PDF file, or click Download web page to get an HTML file you can email, print, or post on your own site. To start over, click Clear form.
Nothing you enter here is saved or sent to Latchel. Your details stay in your browser and are cleared when you leave the page, so download your guide before you close it.
Setting Up Your Phone for Emergency Alerts
Step-by-step phone setup for in-house technicians and third-party vendors.
How to Troubleshoot On-Call Alerts for Your Technicians
Check phone numbers, let alerts through, and add backup contacts.