New (Free) Multi-Family Operations Tool — Limited Beta Access
Do you manage staffed multi-family buildings?We’re opening up early access to a brand-new multi-family daily operations platform—completely free during beta. This isn’t just another tool—it’s built to help your on-site teams run more efficiently every day, now with powerful new AI-driven capabilities:
Project Builder: Turn a simple description into a fully scoped project with tasks, timelines, and Gantt chart dependencies
Document Analyzer: Upload warranties, inspection certificates, or management agreements to automatically extract obligations, renewal dates, and recurring tasks
Smart Task & Inspection Builder: Describe your property in a few words and get recommended recurring tasks and inspection workflows tailored to your building
Centralized Operations: Manage daily operations, team tasks, and inspections in one place with real-time coordination
Offline Capabilities: Keep teams moving in the field—even without internet access
Faster, More Intuitive Experience: Redesigned navigation and improved task views to make workflows more action-oriented and efficientWatch this demo now!
Why Join Now?You’ll get early access and the opportunity to shape how this product evolves based on your team’s real workflows. We’re onboarding a limited number of beta users to keep the experience high-touch.
Get Early Access!
Sign up here.
New On-Call Heatmap Report
We’ve added a new On-Call Heatmap to the Analytics Dashboard—giving you a clear, visual breakdown of when alerts are being received and missed across your portfolio.
On-Call Heatmap: Quickly identify patterns by hour of day and day of week, so you can spot exactly when coverage gaps are happening and optimize your on-call schedules for better response times.
Want to see how you stack up?Upgrade to Analytics+ to unlock:
Benchmarking insights comparing your performance to similar property management companies
Deeper, more advanced reporting across your portfolio
Bonus: Refer another property manager to Latchel and earn one year of Analytics+ for free.
Latchel Overlay: Analytics MVP (AppFolio)
We’ve added Analytics to the Latchel Overlay for Property Management (AppFolio)—bringing powerful insights directly into your existing workflow, especially for emergency-only and benefits-only customers who don’t run their full maintenance lifecycle in Latchel.
Maintenance Analytics: Track key timelines like median days from work order open → close, open → scheduled, and scheduled → completed
Stall Rate: Identify the % of work orders stuck in Open or Assigned status for 14+ days
Property Insights: Quickly see which properties have the highest volume and most urgent work orders
Vendor Insights: Understand vendor concentration, workload, and time to complete
Access these insights without leaving AppFolio—so you can make faster, more informed operational decisions.
Download the Chrome extension here:
Language updates to include Analytics coming soon!
Estimate File Viewing IssueWe’ve resolved an issue where added estimates and files were displaying a “not found” error when viewed directly within the platform. Previously, these files could only be accessed by manually downloading them. With this fix, estimates and attachments now open and display as expected without requiring a download.
We’re locking our 2026 priorities soon, and this is your chance to directly influence what we build next. It takes less than 60 seconds — and every response is reviewed by our product and leadership teams!
Submit your feedback here!
Your input directly impacts which features get built, improved, or deprioritized — this is where that thought turns into action!
