We’re excited to announce a major upgrade to Latchel Reporting: Analytics+ — powerful new insights designed to help you understand performance, spot trends faster, and make smarter portfolio decisions.If you already use Latchel Analytics, this is the next level.
What’s Included:Basic Analytics (Included with all subscriptions)Every Latchel customer already has access to core reporting, including reporting for the past 90 days:
Work Order Performance
Vendor Performance
Latchel Performance
Property Insights
On-Call Scorecards
Share Reports Outside of Latchel
Scheduled Reports
These dashboards help you stay informed and monitor day-to-day operations with recent performance data.Analytics+ New Capabilities:A. Performance BenchmarksCompare your portfolio performance against broader Latchel data to understand how you’re doing relative to other property managers.
Check the help guide below to know more about performance benchmarks!
Latchel Analytics: Custom Reporting and Benchmarks Usage Details
Understand how to use Custom Reporting and Benchmarks in Latchel Analytics to compare performance metrics and gain deeper operational insights.
B. Custom Metrics, Graphs & ReportingRequest and build dashboards tailored to your business:
Track the KPIs that matter most to you
Create custom visualizations
Generate owner-ready reports faster
C. Custom AI InsightsGet intelligent, automated insights that help you:
Identify trends early
Spot inefficiencies
Understand performance changes
D. Unlimited Historical DataNo more 90-day limit — access your full reporting history for long-term analysis and owner reporting.Pricing: Analytics+ is available for as little as $0.25 per unit / month(with a $100/month minimum).We built Analytics+ based on your feedback. While existing reports help you monitor recent performance, many customers wanted more customization, benchmarking, and deeper historical data. Analytics+ delivers exactly that—giving you more powerful insights to support smarter, data-driven decisions.
Want to learn more? Request a demo by emailing success@latchel.com.Want Analytics+ for free for 1 year? Refer someone to Latchel and when they sign up we will give you Analytics+ for free for 1 year for every new customer you refer.
New Service: Non-Maintenance Emergencies (Latchel On-Call)
You can now use Latchel for more than just maintenance. With Latchel On-Call, we receive and route urgent non-maintenance issues to your team — helping you respond faster to situations like:
Noise complaints
Smoking violations
Security concerns
On-site management or safety issues
NEW: Add Photos & Videos After an On-Call Alert is CreatedResidents, property managers, technicians, and Ops teams can now upload photos or videos after an On-Call alert has been created.
What’s New:
Residents are prompted to upload photos if they didn’t include them during submission
Files can be added anytime via the resident link
PMs and Ops can upload media directly in Latchel
Technicians can view and add photos/videos while responding
This gives your team better visibility and helps speed up resolution — especially for security and safety-related issues.
Interested in using On-Call for non-maintenance issues? Reach out to success@latchel.com to learn more.
Editable Task Titles
We’ve added the ability for PM users to edit task titles after creation. We heard feedback that task details often evolve as situations change, and updating titles helps keep tasks clear and accurate. Now, when editing a task, you can update the title along with the other editable fields, and the new title will appear everywhere the task is displayed!
Duplicate Inspection AreasWe fixed an issue where inspection areas could appear multiple times for property managers with more than one inspection template. Inspection areas will now display correctly without duplicates, ensuring a cleaner and more consistent inspection setup.
We’re locking our 2026 priorities soon, and this is your chance to directly influence what we build next. It takes less than 60 seconds — and every response is reviewed by our product and leadership teams!
Submit your feedback here!
Your input directly impacts which features get built, improved, or deprioritized — this is where that thought turns into action!
