This Week: Outbound Voice Webinar (July 29)From Answering Calls to Making Them: Latchel Voice Levels UpLatchel Voice already answers every maintenance call, troubleshoots issues, and creates work orders automatically.Now it’s taking the next step.
Join us live on July 29 as we unveil Outbound Voice—our newest AI capability that proactively reaches out to service providers and residents instead of waiting for calls to come in.Whether it’s following up, collecting information, or handling outbound communication, AI Voice is becoming an even more powerful extension of your maintenance team. RSVP and you can win 3 free months of unlimited Automated Voice Outbound!
Sign up here!
New Features
Intake Conversation Settings We’ve introduced Conversation Settings — a new set of controls that let you shape exactly how Latchel’s intake sounds and behaves for your residents. You’ll find them under Account Settings → Intake Settings → Conversation Settings.
- Emotion — calm, happy, sympathetic, surprised, or the default
- Voice speed — dial it up or down to fit your style
Voice customization is currently available for English only. We’ll let you know when Spanish customization is available.
- None — skip troubleshooting and get work orders entered immediately (ideal for luxury or high-touch buildings)
- Mitigate Damage – Provide only critical guidance to prevent immediate property damage or safety risks (e.g. water-leak mitigation)
- Solves Issues — our recommended default, walking residents through common fixes before a job is created
- HIGH — extended troubleshooting paths for the most thorough diagnostics
Resolved Bugs
AppFolio Work Order SyncWhat’s fixed:Manual work order sync to AppFolio is working again — trigger it and new work orders flow into AppFolio immediately, so you can assign and manage requests without waiting on the next scheduled sync.If a sync ever looks stuck, reach out to opsintegrations@latchel.com and we’ll jump on it.
Special Announcements
How Latchel Learns From You — New Training Video Ever wonder how Latchel gets smarter at handling your maintenance requests? Our latest training video breaks down reinforcement learning — the process that lets Latchel adapt to your company’s unique policies, preferences, and vendor relationships over time — and the role your feedback plays in it. Watch video below!
In under 5 minutes, you’ll learn:
- What reinforcement learning is, and why it matters for your portfolio
- How your thumbs up / thumbs down ratings on work orders and intake sessions train the system
- What to rate (and what to skip) so your feedback has the most impact
- Real, anonymized examples of PM feedback that directly improved Latchel
- Why a real team reviews your feedback — it’s never just a black box
How Latchel Learns From Your Feedback (Reinforcement Learning)
Explains how Latchel’s system learns from your team’s feedback to better match your policies and preferences over time.
One Click, 10 Seconds — Rate Our Newsletter
Only one question is required: how valuable is this newsletter to you? Click a number, hit submit. Everything else — favorite feature, what to build next — is optional if you’ve got more to say.Rate it here!
We genuinely want to hear from you!