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Welcome to a Special Edition of the Latchel Connection Newsletter!
IntroductionWelcome to a Special Edition of the Latchel Connection Newsletter!There’s no regular edition this week, but we couldn’t let this week go by without a heads-up. Autopilot AI launches this Wednesday, and we have a few things to share before it goes live, including a free book.Thanks for being an important part of the Latchel community!
This Wednesday: Autopilot AI Launch WebinarAutopilot AI is our upgraded Autopilot product for customers who want the strongest AI in maintenance — and it’s launching Tuesday, September 30 at 10:00 am PT / 1:00 pm ET.What’s included:
  • AI support across every resident and vendor message
  • Warranty management
  • Smart Estimates — better numbers, faster
  • Preventative maintenance suggestions
  • Outbound voice AI

Register to join us for the launch!

There’s a prize drawing, too! Four winners will each score a free month of Autopilot AI.Registering earns you one entry — every step after that adds another, so the best odds go to whoever registers, shows up, and brings people along.

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Automated Vendor Status Calls Are Turning On for Autopilot Customers

Following up with vendors is one of the most repetitive parts of running maintenance. If you’re already an Autopilot customer, starting after the 9/30 launch, you won’t have to do it yourself.
What’s changing:
  • After the webinar, we’ll turn on automatic daily outbound calls to vendors for all existing Autopilot customers.
  • Every business day, Latchel builds an agenda and calls each vendor to get status on their open work orders.
  • Latchel writes the result back to every work order it discussed. If it deliberately skipped a job, it leaves a note explaining why.
What this means for you:
  • Status chasing comes off your team’s to-do list. You only get pulled in when something needs a human decision.
  • You don’t need to do anything. If you’d rather not have this turned on, reach out to success@latchel.com and we’ll take care of it.

Not on Autopilot yet?

Join the launch webinar to see what’s included. Click here!
Missed our Outbound Voice webinar? Watch the recording below!

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Free Book: So You Want to Implement AI in Your Property Management Company?

Latchel co-founder Will Gordon just published So You Want to Implement AI in Your Property Management Company?: A field guide about the hype without the hype, and we’d love to send you a copy for free. Most AI advice starts with which tool to buy. This book starts earlier, with how to get your company ready so AI actually pays off. Whether you manage 200 doors or 20,000, you’ll learn how to:
  • Judge any AI vendor’s claims, including Latchel’s
  • Rebuild core workflows like maintenance, leasing, owner reporting and AP instead of bolting AI onto old processes
  • Decide which work to hand off to AI and which decisions should always stay with a person
  • Score your own readiness with a self-assessment workbook and a 30/90/180/365-day plan

Want a copy?

Claim your book here!

Prefer to grab it yourself?

Find it on Amazon.

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What Should Latchel Build Next? You Decide.

Every year, our roadmap gets shaped by property managers who took 60 seconds to tell us what’s missing. We’re finalizing 2027 priorities soon — and this is the last easy window to have a say.

Submit your idea!

Feature requests, pet peeves, “why doesn’t Latchel just—” moments — all of it goes straight to the team deciding what gets built next.

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Interested in learning more about Latchel’s products? Book a meeting with us.

Get a Demo

Last modified on October 2, 2026