AI Messaging Is Rolling Out to All Autopilot Customers on Wednesday, October 21st!
SMS and in-app messages from residents and service providers are about to get smarter. On Wednesday, October 21st, we’re rolling out AI Messaging to all Autopilot customers — our next step in automating the back-and-forth that eats up your team’s day.Here’s what changes:
Residents and vendors message you; Latchel’s AI reads and responds to routine ones (“I scheduled this for tomorrow.” ✓)
Messages outside AI’s scope get routed where they belong: to you if it’s a PM-managed work order, to Latchel if we manage it
No more manual tagging: conversations auto-tag to work orders and close themselves when you reply
You stay in control: rate AI responses to help us improve, and customize when you want notifications
See how it works:
Resident demo
Service Provider demo
Property Manager demo
Thanks to everyone in our beta group for the feedback that helped shape this release. Questions before Wednesday? Reply to this email and we’ll be happy to help.
AI Messaging: How Conversations Work
Learn how Latchel’s AI handles resident and service provider messages.
Assign a Service Provider While Creating a Work Order
We noticed a lot of you were creating a work order and then going straight back into it to assign a service provider. You don’t need that extra step anymore. You can now add a service provider right in the Create Work Order flow, so the work order is ready to go the moment you submit it.
Automatic Cleanup of Former Residents
Shoutout!
Thanks to Pam T Management for your recent report about this!
Latchel always moves residents from properties when we receive a move-out date from your property management system. Unfortunately, not all property management systems or move-out processes ensure we receive those move-out dates. This resulted in moved-out residents staying on the property for too long — and we were tired of former residents getting messages about a unit they’ve already moved out of.We’ve introduced Resident Reconciliation. Every Monday, Latchel checks your residents against your property management software and unlinks anyone your PMS no longer lists.
It’s built to be cautious:
A resident is removed only after they’ve been missing from three weekly checks in a row
Residents you added manually in Latchel are never touched
Anyone who reappears in your PMS is relinked automatically
Want to see who was removed? Download the list from your Exports page.
Currently available for Yardi, Rentvine, Propertyware and AppFolio, with more PMS integrations coming soon!
Latchel MCP Just Got a Lot More Capable
Already using Latchel with Claude or ChatGPT? The Latchel MCP has gained 27 new tools in the past three weeks, and several existing tools have been improved. Highlights include:
Your to-do list and notifications: ask your AI assistant what’s on your agenda, or pull up a notification along with the task, work order or conversation it’s about
Conversations (AI Messaging Beta): see who on a work order can be messaged and what’s already been said to them, and send a text to the resident, service provider or owner. Yes, this means you can empower your own AI agents to continue the conversation through Latchel. Imagine the power 🙂
Not connected yet? It only takes a few minutes!
Get Started with Latchel MCP
Connect Claude or ChatGPT to your Latchel account.
What was happening:Clicking Other Actions on a work order reloaded the menu and showed a spinner, which slowed things down and led to accidental clicks.
What’s fixed:The menu now opens right away, with no reload and no spinner. It’s a small change you’ll notice on every work order!
Global Search Shows Your Most Recent Work Orders First
What was happening:When you searched an address in the global search bar, older completed work orders could push an open work order out of the top results.
What’s fixed:Global search now lists the most recently updated work orders first, so your active work is easier to find. Exact matches still appear ahead of partial ones.
No More Duplicate Work Orders from Bids
What was happening:When a bid became a work order, Latchel could send that work order to your property management software twice. Depending on your integration and timing, this sometimes left a duplicate work order in your PMS.
What’s fixed:Work orders created from bids now sync to your PMS just once, so you won’t have duplicates to clean up. We’ve also added new safeguards that help us catch issues like this sooner.
We’re locking our 2027 priorities soon, and this is your chance to influence what we build next. It takes less than 60 seconds — and every response goes straight to the product and leadership teams.
Submit your feedback here!
Your input directly shapes which features ship, improve, or get deprioritized — this is where ideas turn into action.
