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New Features

  1. Merge Work Orders
We’re excited to announce a new feature launching tomorrow for Autopilot customers: the ability to merge work orders. This update helps property managers streamline maintenance by combining related requests, reducing duplicate dispatches, and saving on unnecessary trip fees.
What You Can Do
  • Merge a new, non-emergency work order into another open work order at the same property using the “Merge Work Order” option in the Action dropdown.
  • Review all fields and details that will be merged before submitting.
  • See clear records in the job logs of both the parent (original) and child (merged) work orders, including who merged them and any notes added.
  • View previously merged work orders in the Cancelled / Archive section of the Kanban view.
When You Can MergeProperty Managers can merge a new work order (child) into an existing one (parent) if:
  • There is another open, non-archived work order at the same property.
  • The new work order is not an emergency.
  • The new work order does not already have a service provider assigned.
We’re excited to roll this out and have more improvements on the way, like smart suggestions for when work orders should be merged. To learn more about this new cool feature, visit:

Merge Work Order

Follow this help guide to combine multiple non-emergency work orders at the same property.
  1. Free upgrade to fully customizable Intake Settings!
Latchel now offers Property Managers increased customization of emergency definitions along with a dynamic intake experience designed to troubleshoot and de-escalate maintenance issues of any severity. Due to the positive response we’ve received over the past couple weeks, Latchel is now offering this upgrade for free! This new feature includes:
  • Create flexible, custom emergency rules in plain language to define what should be an emergency, non-emergency or require your approval before dispatching
  • Test your rules against any maintenance issue
  • Easily create, edit or delete rules based on your desired intake outcome
  • Residents enjoy an intuitive intake experience dynamically generated based on your Intake Settings and the specific responses they provide at each step of the flow
Now even your non-emergencies get enhanced troubleshooting during intake! (A follow-up call from our team and video troubleshooting with residents is still reserved for emergency issues only.) Watch this brief video!
Ready for your free upgrade?

Schedule a call here to get set up!

Want to learn more about and how you can access the Intake Settings? Check this article:

Introduction to Intake Settings

Learn about Latchel’s new feature of managing your work order flow!
  1. Enhanced File Upload Notifications
We’ve made file upload notifications more informative! Previously, you may have seen generic messages like “Images have been uploaded”. Now, notifications will clearly tell you who uploaded the files to a work order. Examples:
  • A resident has uploaded images
  • Latchel has uploaded images
  • A service provider has uploaded images
This update provides better visibility into work order activity, so you’ll always know where new files are coming from. This enhancement is already live in production—no action needed on your end.

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