November 17, 2025

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New Features

1. AI Generated Work Order Summaries

We’ve made it easier than ever to stay on top of work orders! With our new Work Order Activity Summaries, both Latchel and Property Manager users can now click “Summarize” at the top of the Activity log to generate a clear overview of what’s happened so far — plus any open tasks that still need attention. Want to help us make it even better? You can now click “Provide Feedback” right inside the Summary to share your thoughts directly with our team.

2. Work Order Imports Now Off by Default (Rentvine & Buildium)

We’ve made an important change to how Rentvine and Buildium work orders connect with Latchel. Based on recent feedback, Latchel will no longer automatically import work orders from Rentvine or Buildium into our system by default. If your account needs work order imports enabled, just let us know — our CS/PS teams can submit a quick request to Engineering to turn them on for you. This change helps ensure cleaner data, better control, and more flexibility for customers managing maintenance across multiple platforms.

3. Exclude Properties from Latchel Data Sync

Property Managers now have more control over what gets imported into Latchel. Based on customer feedback, we’ve added an “Exclude from Property Sync” option within supported property management systems (PMS). This allows users to exclude specific units—such as commercial spaces, non-revenue units, parking spots, or storage units—from being imported to Latchel. This enhancement helps maintain cleaner data and ensures that only relevant properties are synced for maintenance management.

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Resolved Bugs

1. Character Limit on Default Access Instructions

We’ve removed the character limit that previously restricted the amount of text that could be entered in Default Access Instructions. This fix allows users to include more detailed entry notes and access directions, ensuring technicians and vendors receive all the necessary information for smoother service visits.

2. Image Review Links in Tasks

We resolved an issue where the “Review Images” links in tasks didn’t correctly open the Files tab within Latchel. The links have been fixed — all new task links now open the intended Files tab as expected.

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Special Announcement

How to Reach the Right Latchel Team We’ve made it easier to get the right support when you need it. Please refer to the contact paths below to ensure your request reaches the right team:

• Live Work Orders
  Text (do not call) your assigned maintenance hotline number or use web chat for updates on active work orders, including emergency requests. Typical response time: within 10 minutes.
• Account Updates or Billing Questions
  Email success@latchel.com for technical support, configurations, account settings, or billing inquiries. Typical response time: within 1 business day.
• Team Training or Structural Changes
  If you’re adding new team members, need training, or are making large configuration or company structure updates, please schedule time with your Customer Success Manager (CSM). Meetings are scheduled based on calendar availability and may include follow-up sessions.

For full details, view our Help Guide:

How to Contact Latchel

Know the best ways to get in touch with Latchel for urgent or general support needs.

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We’re Building for You

Got 60 seconds? Help shape the future of Latchel. We want to hear from the people who matter most: you. Tell us: What’s working? What’s missing? What would make your job easier? Your insight helps us build features that actually solve your problems. Let’s create the tools you’ve been waiting for.

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Interested in learning more about Latchel’s products? Book a meeting with us.