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New Features

  1. Expanded Sync for Rent Manager & Propertyware
We’re excited to announce a major improvement to our integrations with Rent Manager and Propertyware!
What’s changing?Previously, work orders and file updates only synced from Latchel when marked as “Cancelled”, “Completed”, or “Forwarded to PM”.
What’s new:

With this release, files now sync automatically on any state change — giving you faster, more accurate visibility into your work order activity.
Special thanks to Metropolitan for requesting this enhancement! See full integration details in these updated guides:

Rent Manager Integration Reference Guide

A complete reference for how Latchel integrates with Rent Manager and what to expect during setup.

Propertyware Integration Reference Guide

Understand how Latchel works with Propertyware and what data is shared between the systems.
This upgrade means less manual follow-up, smoother coordination, and improved accuracy across your integration workflows.
  1. Full Control Over Service Providers
We’ve just made it easier than ever for Property Managers to manage their service providers in Latchel. Until now, there have been restrictions on when and how you could remove or change a service provider on a work order. With this release, all restrictions have been removed — giving you the flexibility to add, remove, or update service providers at any time.
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This update puts full control back in your hands, making vendor management faster, simpler, and more efficient. Want to know the complete steps on editing service providers? Check the guide below.

How to Change the Service Provider on a Work Order | How to Edit/Change the Service Provider Assigned on a Work Order

Swap out the service provider handling a work order with a few clicks.
  1. Weather-Aware Resident Intake
Resident intake is now weather-aware with the new Intake Settings . Property Managers can set emergency rules that automatically factor in real-time outdoor conditions. Latchel now pulls 3 days of weather data including current and daily min/max and “feels like” temperatures, UV index, humidity % and dew point, current and daily rain/snow forecasts, and more!
What This Means:
  • Accurate emergency categorization without resident input
  • Fewer intake questions for residents
  • Automatic application of your rules (e.g., HVAC = emergency if outside temperature above 80° or below 45°)
  • Weather data shown in intake details for PMs & Latchel troubleshooting
Example If your rule set includes that HVAC is an emergency when outside temperatures exceed 80°, and a resident reports their A/C is out, Latchel already knows that the outdoor temperature is 92° and therefore the work order is categorized as an emergency — without needing to ask the resident any questions about current weather conditions. This weather-aware upgrade means intake is now faster, smarter, and perfectly aligned with your customized rules. Want to get access to this new feature?

Get FREE access to our new customizable intake settings!

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Resolved Bugs

Global Work Order Search Bar We’ve fixed an issue where the global Work Order search bar would disappear intermittently when typing. Thanks to E-Support for reporting this bug!  Now you can reliably search Work Orders without interruption.

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Special Announcements

  1. Free Rent Reporting
We’ve made credit reporting even better for your residents! We’ve included rent reporting as a free part of Latchel’s core benefits service through our new partner Self. They will automatically report to all three major credit bureaus (Experian, Equifax, and TransUnion) for residents who register. This works differently than our paid add-on partner Pinata. This free version requires residents to register for credit reporting and does not include rent rewards. If you are interested in switching to this free version, please reach out to your Customer Success Manager. Additionally, residents have the option to upgrade for a small monthly fee to include credit reporting on their utility payments, providing them with even more opportunities to build their credit history. This valuable benefit helps your residents improve their financial health at no cost to you.
  1. Better Benefits Marketing
Say goodbye to manually promoting resident benefits! Due to numerous requests from our community, our new recurring benefits marketing system does the heavy lifting for you. Your residents will now automatically receive regular communications about all available benefits and guidance on how to use them. This means better benefit utilization for your residents and less work for your team. By default, residents will receive reminders about their benefits once per month. If you’d like to disable these resident benefits reminders, please contact your Customer Success Manager.
  1. Affordable HVAC Filter Delivery
We’re excited to announce our new HVAC filter delivery program at just ⅓ of our previous cost. At a low cost per unit per month, Latchel can now deliver high quality Merv-8 filters to your units on a quarterly cadence. We can also ship bimonthly at a slightly higher cost. For customers with just one filter per home, Latchel can customize pricing even lower! Whether you’re interested in starting a filter program for your residents or switching to the lower cost to take advantage of these significant savings, simply reach out to your Customer Success Manager to get started. To know more about HVAC Filter, visit:

FAQ Air Filters for Residents

Answers to common questions about receiving and replacing your air filters.

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We’re Building for You

Got 60 seconds? Help shape the future of Latchel. We want to hear from the people who matter most: you. Tell us: What’s working? What’s missing? What would make your job easier?

Share your feedback here — it’s quick and impactful.

Your insight helps us build features that actually solve your problems. Let’s create the tools you’ve been waiting for.

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Interested in learning more about Latchel’s products? Book a meeting with us.

Get a Demo