September 8, 2025

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New Features

1. Concise Work Order Summaries & Smarter Titles

We’ve made it even easier to quickly understand what’s happening at intake. Based on customer feedback, work order summaries are now presented in just a couple of clear sentences—so you no longer need to read through the full intake back-and-forth to get the key details. Intake Settings users will also notice more relevant work order titles that better reflect the actual issue, making it simple to scan and prioritize at a glance.

• Property Managers will receive concise summaries directly in their notifications.
• Service Providers will continue to receive both the summary and the full resident Q&A for additional context.

This update reduces effort and saves time for your team while still ensuring the right people have the right level of detail. Get to know more about Intake Settings with the help guide below!

Introduction to Intake Settings

Learn about Latchel’s new feature of managing your work order flow!

2. New Work Order Intake Feedback

With the new intake settings feature, we’re making it easier for you to share input and get the most out of your work orders. This release gives you a simple way to share feedback while making it easier to understand work order context at a glance. Want access to this new feature?

3. Global Work Order Search Just Got Better

We’ve made major improvements to the global Work Order search for Property Managers:

• More Relevant Results: Search results are now smarter and display the work orders you’re expecting right at the top.
• Much Faster: Search speed has drastically improved, with average wait times reduced from up to 15 seconds down to just 1.5 seconds.

These updates make it quicker and easier than ever to find the work orders you need.

4. Enter Your Own Work Order Numbers

By popular request, Property Managers can now enter their own Work Order numbers when creating a new Work Order in Latchel.

• If you’d like to use your own numbering system, simply type in the number when creating the Work Order.
• If you leave the field blank, Latchel will automatically generate one for you.

This update gives you more flexibility and control when managing Work Orders.

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Resolved Bug

Resident Benefits Access Between 8/25 and 9/2, Resident Benefits links and embedded content were intermittently unavailable. During this time, residents were unable to proceed after entering their phone number because the SUBMIT button remained greyed out. This issue has now been fully resolved, and functionality is back to normal!

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Key Process Changes

Customer Callback Numbers Our Ops team will now ensure the correct callback number is provided based on who they’re contacting. This change helps prevent misdirected inquiries, reduce customer frustration, and improve efficiency in handling requests. To know more about how you can contact Latchel, visit the help guide:

Latchel Phone Numbers

Avoid missing calls from Latchel by knowing these phone numbers.

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We’re Building for You

Got 60 seconds? Help shape the future of Latchel. We want to hear from the people who matter most: you. Tell us: What’s working? What’s missing? What would make your job easier? Your insight helps us build features that actually solve your problems. Let’s create the tools you’ve been waiting for.

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Interested in learning more about Latchel’s products? Book a meeting with us.