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New Features

  1. Residents Can Now Upload Photos ANYTIME!
We’ve made it even easier for property managers to get full visibility into maintenance issues — even after a work order is completed or cancelled. Residents can now add images and videos to a work order at any time. Once a resident uploads a file, you’ll automatically receive a task notification letting you know that “Work Order Images are Ready for Review.” Not Receiving These Notifications? Here’s How to Turn Them On:

Task Notification Settings

Manage who gets notified and how for specific work orders.
  1. No More “Unhandled Error” When Adding Existing Service Providers
Adding a service provider just got way smoother. Previously, when a property manager attempted to add a service provider that already existed in the Latchel system, they’d go through the entire setup process — only to be hit with a vague “Unhandled Error” at the end. Now, that’s fixed! If the service provider already exists in Latchel, the platform will:
  • Pre-populate the service provider’s existing information
  • Allow the PM to add them to their vendor list without errors
  • Save everyone time and confusion
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If any contact or skill updates are needed, PMs can still reach out to Latchel Support for assistance — but they’ll no longer be blocked from adding providers due to email conflicts or duplicate entries. This update reduces friction and gives property managers a clearer, more efficient experience managing their vendor lists! To know more about how you can add and manage your preferred service providers, visit:

How to Add & Manage Service Providers

Step-by-step guide for onboarding and maintaining service provider profiles.
  1. Latchel Data Sync Just Got Smarter — And Easier to Manage
We’ve made important updates to improve your Latchel Data Sync experience, giving you more control over manual syncs — and solving a common issue that may be stopping your auto sync from running in the background.
New Manual Sync Options:When you perform a manual Latchel Data Sync, you’ll now see two clear options:
  • Latchel → Platform
  • Both Directions
To know more about this cool manual sync update, visit:

Navigating the Latchel Data Sync Extension | How to Manually Sync Data

Learn to manually sync your data with just a few clicks!
 This eliminates confusion about what data is being synced and helps ensure the right info is flowing between systems — whether you’re syncing work orders into your platform or refreshing data back into Latchel. Chrome could be blocking your auto sync! Follow the steps from the help guide below to prevent Chrome from blocking your data to auto sync.

Prevent Chrome from Interrupting Your Auto Sync

This guide helps you adjust Chrome’s memory settings to prevent auto sync interruptions caused by inactive browser tabs.

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Resolved Bugs

Estimates Within the Approved Budget Will No Longer Trigger “Needs Approval” We’ve resolved an issue that was causing unnecessary delays for property managers when reviewing estimates — even when those estimates were well within the approved budget.
What was happening?Even when a pre-approved budget (e.g. $550) was already set, the system was incorrectly flagging estimates that were below that amount (e.g. $500) and moving the work order into a “Needs Approval” state.This happened when the approved budget entered by the PM was higher than the hard budget limit — and the system didn’t recognize the higher amount during review, causing confusion and requiring extra manual approvals.
What’s New:We’ve updated the system logic so that it now checks both:
  • The hard budget limit
  • The PM-approved budget
As long as the estimate is below either of these two limits, the work order will now auto-approve as expected — no more manual intervention needed. This fix helps reduce approval delays, eliminates unnecessary steps, and gives your team more confidence that budgets will behave as expected!

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Key Process Changes

New Workflow for PM Input on Work Orders We’ve made an important update to how work orders are handled when they require input or action from the Property Manager. This change is designed to reduce delays, improve clarity, and avoid unnecessary status transitions.
What’s Changing:Previously, there were several scenarios where it was acceptable to move a work order to “Waiting for PM” status whenever additional input was needed.Going forward, instead of changing the work order status, Latchel will:
  • Keep the work order in its current state
  • Create a task for the PM requesting the information or action needed
    • To ensure urgency and consistency, Latchel will use this format when creating the task: Action Required: PM Instructions or Information Needed
Moving a Work Order into a “Waiting for PM” status will now only be used in the following, approved scenarios:
  1. The PM has explicitly requested that the work order be moved to “Waiting for PM.”
  2. A vendor cannot be sourced after reasonable attempts.
  3. PM coordination is required for unit access or resident/property involvement.
  4. The work order was created by the PM for a background task they are managing.
  5. The issue is property-damaging or habitability-related, and all escalation steps have already been taken.

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Special Announcements

FREE Pest Control Pack for Residents! This new Latchel resident benefit allows residents to get a free pest control kit to help manage common pest issues in their home. It includes an easy-to-use general-purpose insect spray that targets ants, roaches, spiders, and scorpions. To know more about this new resident benefits and how to get your Free Pest Control Pack, visit:

Resident Benefits: Self-Serve Pest Control Kit

Follow the steps to request for a pest control kit for free!

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We’re Building for You

Got 60 seconds? Help shape the future of Latchel. We want to hear from the people who matter most: you. Tell us: What’s working? What’s missing? What would make your job easier?

Share your feedback here — it’s quick and impactful.

Your insight helps us build features that actually solve your problems. Let’s create the tools you’ve been waiting for.

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Interested in learning more about Latchel’s products? Book a meeting with us.

Get a Demo