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New Features

  1. Simplified Intake Settings for Faster Resident Troubleshooting
We’ve streamlined the Intake Settings experience to make it even easier for residents to troubleshoot and submit their issues. With this latest update, residents will now see fewer screens and clearer step-by-step guidance when reporting maintenance problems. Each page includes helpful tips to guide them through quick checks—so they can resolve simple issues faster or move on to scheduling support when needed. Example:
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This improvement reduces friction, shortens reporting time, and helps our team get to the right resolution more efficiently. We’re excited to hear how this new flow feels for your residents and teams. As always, your feedback helps us keep improving—so please don’t hesitate to share your thoughts!
Email success@latchel.com to upgrade to Intake Settings!
  1. Smarter Work Order Titles
Work orders now come with auto-generated, descriptive titles. Previously available only for resident submissions for customers on Intake Settings, AI-powered titles now apply to all Tenant Web Form and Property Manager submissions. Each title is summarized from the issue details (e.g., “Dryer malfunction assessment” instead of “Appliance issue”) to make it easier for teams and vendors to identify the problem quickly. This update reduces confusion, speeds up coordination, and keeps your dashboard organized!
  1. Simpler Invoicing for In-House Vendor
Invoice line items are no longer required for your in-house vendors! Previously, in-house vendors had to add a “miscellaneous” line item—often just labeled as labor—to submit an invoice. Now, they can create $0 invoices using only hours worked, keeping things cleaner and faster for internal teams. This update streamlines your workflow and eliminates unnecessary steps for in-house service tracking.
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Latchel 11 04 2025 09 21 AM Pn

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Resolved Bugs

  1. Console Search for Numbers with Dashes
We’ve fixed an issue where searching numbers with dashes (“-”) in the console returned no results. You can now search numbers with or without dashes and see accurate results instantly — no need to edit or reformat the search query.
  1. Apostrophes Displaying as HTML Code
We’ve resolved an encoding issue that caused apostrophes in outgoing emails and text messages to appear as HTML code (e.g., ”**&#039 ;**”) instead of a “normal apostrophe” (’) character. Messages like “technician”&#039 ;“s questions” will now correctly display as “technician’s questions” across all email and SMS notifications.
  1. Missing Large Invoice Attachments
We’ve fixed an issue where invoices with large file sizes or multiple photo attachments sometimes failed to deliver successfully. Vendors can now upload and send larger invoices with multiple attachments without interruption — ensuring Property Managers receive all documents as expected.

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Key Process Change

Smarter Non-Emergency Handling We’ve refined the non-emergency Autopilot work order process to cut down on unnecessary outreach and ensure Ops focuses where it matters most. Previously, our team often made outbound calls or took action on tasks that could be managed automatically. With this update, Ops will now:
  • Follow PM instructions when an action is explicitly requested.
  • Send quick SMS updates (with dashboard links) when information is already available.
  • Create tasks for PMs only when additional action is needed.
This change helps reduce noise, improve efficiency, and keep vendor responsiveness high for true emergencies.

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We’re Building for You

Got 60 seconds? Help shape the future of Latchel. We want to hear from the people who matter most: you. Tell us: What’s working? What’s missing? What would make your job easier?

Share your feedback here — it’s quick and impactful.

Your input doesn’t just go into a box — it directly shapes the features and improvements we prioritize. The more we hear from you, the better we can build tools that actually solve your day-to-day challenges!

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