How to Approve or Deny a Duplicate Work Order
When a work order is created either from the call center flow or through the resident workflow and there is already a work order for that property, then a duplicate check task will be created.
In duplicate check, the work order will be placed on a pending state (Needs Approval), and as the Property Manager, you will have to either Deny, or Approve and re-schedule the work order.
Option 1: On the right side of the work order page, you will notice a pop window that says This work order requires your approval. Click on Approve.
Option 2: On the right side of the work order page, look at Open Task: Work Order Requires Approval, then click on View Details.
You will be directed to ACTIVITY, this view will allow Property Manager to review the information of the work and choose between Approve or Deny.
Regardless of the options selected, the Property Manager has the authority to either Approve or Deny the work order. Upon choosing to Approve, please add a note, specify the approved budget, and click Submit. This will initiate the scheduling process for the work order.
But if you choose **Deny **indicate a note, and hit Submit, then the work order will be canceled.