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To select the desired work order, from your Latchel dashboard, go to the Maintenance tab and click on Work Orders. Search and select the work order that you want to work on. Use the Search Bar then click on the Work Order ID. You can also use the Filter and Clear Filters option for a more refined search. To learn more about how to use the Filter, check out this help guide: How to Use the Filter Options in the Work Order Tab Page.
From the work order page, click on the Details tab and scroll to the Additional Information section. If you do not want the resident to cancel the work order, leave the toggle for “Resident has ability to cancel this work order” turned OFF. Doing so will prevent the resident from canceling the work order and mark it as mandatory.
And as easy as that! The resident will no longer have the option to cancel the work order!
Last modified on May 12, 2026