From the Dashboard, click Work Orders.
The List of work orders and status information can be seen immediately after you reach the work order page. The information on the list view is:
  • Created Date
  • Work order
  • Title
  • Service Provider
  • Address
  • Severity
  • State
  • In-state
The Work Order page can be changed from List view to Kanban view by choosing the icon right beside the search work orders.
The Kanban view header will provide different work order statuses together with their corresponding color. The aim of the color-coded work order statuses is for property managers and owners to have a sort of visual clue about how Latchel works and find the Latchel dashboard easier to navigate. Here’s more information about the work order color scheme:
Filters are also available for easier order management. The applied filters are saved with a specific URL so that the property managers can bookmark or save the filter page. Work orders can be filtered by:
  • All Time (allows you to filter the work orders depending on the date or range of dates that you will set.)
  • All States: All orders status
  • Portfolios
  • Owners
  • Time in State: Shortest or longest time in state
  • Archived: Hidden or Show
  • Emergencies
Note: Clear Filters is also available to reset the previous filter setup.
Aside from the Work Order tab, property managers or administrators can also view the work orders in various contexts such as on the Resident, Property, Portfolio, and Owner pages. And Latchel now “remembers” user filters on these pages! From any of the mentioned pages, go to the Maintenance tab and the work orders will show the same view and features from the main Work Order page.
In addition, users can now search for work orders from any page in Latchel! The work order search navigation feature can be seen at the upper right side of the portal.
Upon clicking the work order search bar, the five most recently updated work orders will appear in the dropdown. To find a specific work order, search by the property address or any other related details.
There are two ways to utilize this search work order tool. The first is by selecting from the results shown in the drop-down after entering the details in the field. The second is by clicking See all results, which will navigate to the Work Order page, displaying the results of the initial search.
For more information about work orders, you may also check this link: Need more information about the use of Filters on the work order page? Check this guide: