How to Take Action When a Work Order Is Pending (New Experience)
A work order can be placed on hold for several reasons and can go in almost any direction once the next update is provided. Latchel provides the following options once you’re ready to get the work order moving again.
From the Work Order page, click the Action button located at the top right corner of the page. From here, you will be prompted to make the following selection:
1.Schedule with Resident: This job will try to obtain the resident’s availability. We will send up to 3 automation messages to the resident. If the resident does not respond after all 3 attempts, we will send the work order back to the Property manager.
2.Cancel This Work Order: All work will cease for this request and the job will move to the canceled column
3.Mark This Work Order as Completed: We will follow up with the Service Provider for their invoice through our platform as long as that feature is enabled.
_For more information on this feature, visit this guide here: _How to Disable Automatic Invoice Collection from Preferred Service Providers
4.Put This Work Order on Hold: You can place the job into another more relevant status for what is required next.
For more information on this status, visit this guide here: How to Place a Work Order on Hold
5.Set a New Confirmed Work Date: A specific work date will be set and a confirmation notice will be sent to the resident immediately.