Work Order Management
Overview of Work Order Life Cycle
Typically, emergency work orders are issues that could potentially cause property damage or pose an extreme habitability issue for the resident or the property; otherwise, it will be tagged as non-emergency. As a Property Manager, you can configure job severity and responsibility settings from your Latchel portal.
This video will walk you through the resident and service provider experience when submitting a work order request, particularly on how the service provider accepts the job for non-emergency work orders.
Once the maintenance request is submitted by either a resident or property manager and identified as a non-emergency, the system will source a Service Provider (SP) based on the prioritization queue through notification of SMS and email that a work order is available.
If the Preferred Service Provider accepts the work order, they can navigate to their dashboard to check on the work order details, resident/property information & location, options to send an estimate or proposal, and finally, set an appointment based on resident availability.
A confirmed appointment will place the work order in Awaiting Work Date. As soon as the work order is done, the service provider may mark the job as completed through the dashboard, and the property manager will be notified of the payment request.