Skip to main content

Video Walkthrough

This video will walk you through the resident and service provider experience when submitting a work order request, particularly on how the service provider accepts the job for non-emergency work orders.

How the Work Order Life Cycle Works

The resident submits a request Residents start from their resident portal, select New Request, and confirm their address. Any open requests are listed first to avoid duplicates. For a new issue, they choose Submit a Maintenance Request. They then pick the type of issue, and Latchel walks them through quick troubleshooting steps, one question at a time. These simple checks can fix the problem before a technician is ever sent. Latchel also asks about the household, which helps set the priority, and the resident can add photos if they want. Finally, the resident shares their availability, says whether a technician may enter when no one is home, and submits the request. They get a tracking link by text and email, and the work order shows Finding Service Provider. The work order in Latchel The new work order appears on your Work Orders board in the Scheduling column. Open it to see the progress tracker, which shows every stage from intake to complete. Latchel sets the priority, matches the right skill, and passes the intake and troubleshooting summaries to the service provider. Your preferred service provider then gets a Job Available email and text. The service provider accepts the job The service provider reviews the job details and budget, selects Accept & Schedule Job, chooses the technician, and picks one of the resident’s time slots. Once they confirm the arrival window, the job moves to Awaiting Work Date. From the same job page, the service provider can reschedule, add an estimate, upload files, or mark the job complete. In Latchel, the work order now shows as scheduled, and when the job is done, you’ll be notified of the payment request.
Last modified on November 4, 2026