Click on People from the top navigation menu and select Service Providers.
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From the Categories & Prioritization page, you will see a list of skills, and for you to view the list of prioritized service providers just click the arrow dropdown of the corresponding skill on the far right side of the page.
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Then click on the ellipsis next to the service provider and then on Edit Settings.
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Select your preference from the list nested under the text, “Should the vendor be contacted for Emergency jobs?“. From here, you can modify if the service provider should be contacted for Emergency jobs, Non-emergency jobs, or both. Then Save.
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Please note that this setting is modifiable for the service provider and each trade (skill category) they are assigned. That means if you have a service provider that is prioritized for Appliance jobs and HVAC jobs, you will need to modify the job severity setting for the service provider under the Appliance skill category AND the HVAC skill category. This setting does not carry over to additional skill categories the service provider might be assigned to.